MSP Unplugged

Bitdefender delivers robust security you can rely on. With a global security delivery infrastructure protecting half a billion users, visionary solutions, and a wealth of awards, we have been a trusted security provider since 2001.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

John Dubinsky

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

Jason Eberhardt from Bitdefender

Global Vice President Cloud & MSP at Bitdefender
LinkedIn
Email: [email protected]

Bitdefender GravityZone
Bitdefender Business Security

Bitdefender PAN Portal

Bitdefender Wikipedia

EDR Wikipedia– Endpoint Detection and Response

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

My goal is to offer the best technology services with honesty and integrity. I offer prompt, reliable, and affordable services with personal attention. Customer satisfaction is my goal.

Joe Knezovich

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

John Dubinsky

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Joe Knezovich, Owner

Cyber Onsite Services

LinkedIn 

Eleven Year Solo Tech - Primarily Break/Fix

30 Second Elevator Pitch - You should have one.

Chameleon Resumes: 7 Tips on How to Create Your 30-Second Elevator Pitch

Joe's Stack

Ninja RMM

BitDefender Gravity Zone

QuickBooks & OneNote for basic PSA Services

Joe Pro Tip:

Product and Service Standardization is important.  Do not make Joe's mistake, start this early.

Are residential customers a good choice for your business?  Can you standardize residential business?

Favorites:

DELL Laptops, Desktops and Servers

Switches and Wireless: Ubiquiti

Distributor: Streakwave

Backups: Magnusbox  and Infrascale

Distribution: PAX8

TechData

Amazon

VOIP: Intermedia

NIST Cybersecurity Framework

BNI - Great place to get leads and meet other business owners.

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

John Dubinsky

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

Rick Smith from Renactus Technology

The Man, The Myth, The Legend John Dubinsky is Back and Badder than ever.

Facebook Group / Patreon

*Thanks for Kyle Kenyon from Pro Tech Guy and others for the RAID discussion.

Rick Tip

Microsoft Planner

Organize teamwork with intuitive, collaborative, visual task management.

Get more work done with Planner. Create Kanban boards using content-rich task cards with files, checklists, labels, and more. Collaborate in Planner and Microsoft Teams and check visual status charts—all in the Microsoft cloud.

John Tip

IsLegitSite

Is That Website Legit? - Best security tool to check if a website is legit or potentially scam.

• Uses API to pull information from other sites (WOT, Blacklists, etc.)
• Site has a lot of adds.

DNS Checker

• DNS, IP, Developer, Webmaster, Network, Cybersecurity tools
• Tools for downloading Vimeo and Facebook videos as well.

Notification Sounds

• HUNDREDS OF original notification sounds & ringtones in various formats, for free.

Paco Tip

Microsoft Bookings

A simpler way to organize schedules and manage appointments.

The value of having help!
- Whether a solo tech or a team of techs it takes a team to succeed.
 

The future of MSP Unplugged

• Refocus and reload.
• More shows coming to the feed (review, tech interview, etc.).  Note, for those of you supporting us with Patreon, only the main show with hit you for $1.
• We want more interaction from you.  Chat, call in, send in questions.  Community, community, community.
• Heads up – if you are in the Facebook group, I may be reaching out to you.
• Just about everything MSP Unplugged is going to be marked Paid Promotion.  We are doing this for FCC, etc. reasons.  We include referral links and other items that do qualify, but we rarely have sponsored shows. We will announce if the show or review is fully sponsored.

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Partnering with OmniNet enables you to provide the ultimate next generation cybersecurity to your customers at a price, they can afford.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

John Dubinsky

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

Andrew Bagrin from OmniNet

LinkedIn

OmniWAN

SDWAN (Software Defined WAN) service that optimizes the internet connection(s) through various algorithms and technologies.

OmniShield

ElasticUTM provides all UTM security engines working together, not limited to a physical box or location.

OmniBridge

OmniNet specific CPE router that bridges local networks to OmniShield with OmniWAN service. Required for OmniWAN service.

How it works

OmniNet Blog 

TEST YOUR CONNECTION

Shield Test

Strong Takeaway's:

• Default settings are a horrible decision.  Take the time to configure your devices correctly.
• Make sure you understand the configuration and settings in the devices you use and manage.
• Threats are constantly changing, make sure your devices are updating and adapting.

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Grow your business while proactively protecting clients.

Your success is our success. That’s why the Acronis #CyberFit Partner Program helps accelerate your business growth with robust sales, marketing, and technical support. With the assistance of industry experts, you can ensure that your service provider business is equipped with the cyber protection services needed to succeed.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

Amy Luby from Acronis

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

We Make Security Awareness Training FUN

Employee Training shouldn’t be boring, so we fixed it.

Curricula’s fun eLearning LMS platform uses behavioral science techniques, like storytelling, to fundamentally transform your employee online training program. In less than 10 minutes, you’ll launch an unforgettable online learning program.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

Nick Santora from Curricula

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Think outside the box. Think inside the box. Where do you want to take your business? Equilibrium can help regardless of the stage of your business. Are you interested in growing profits or developing more brand awareness? Maybe it is time to introduce a new line of services? Equilibrium will help take your business to the next level by assisting you with a review of your current strategic plan or the development of a new one. Then we help you plan.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Peter Busam from Equilibrium Consulting

Social and Marketing Tips

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

We’re people who have been in the hot seat before — as CEOs, CTOs, IT managers, founders, and cybersecurity professionals responsible for keeping our companies safe from hackers and scammers. We experienced first-hand how difficult, time-consuming, and expensive that job can be and we knew there had to be a better way.  That’s why we built Havoc Shield.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

Brian Fritton from Havoc Shield

Safely Embrace WFH

Working from home is the new normal, but your old cybersecurity practices aren’t enough to stay safe.  Engage employees in the solution: a time-efficient, plain language solution that gives IT professionals the reporting and engagement they require.

Address Threats Like a Pro

The new threat landscape is too urgent to wait for a fully staffed internal cybersecurity function.  Don’t try to craft and implement remote cybersecurity policies on your own — we’ll be your ally in guarding your growing cyber perimeter.

Create a Security Advantage

You’ve got obligations to your employees, customers, and financial stakeholders.  By implementing a modern cybersecurity program, you rise above the rest and shield yourself from threats — while others struggle to keep up with each security crisis as it arises.

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Nobody in their right mind likes sales, yet we do it all the time. Sales can be fun you just have to change how you look at it. John Fazio shows you how in an informative fun way.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

John Fazio from JohnFaziojr.com

1) When is a good time to bring on a Sales rep

2) What kind of sales rep should I bring on? (i.e. Sales Development Rep, Inbound Sales, Outsourced sales)

3) How should they be compensated?

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Helping clients move to the next levels of leadership by focusing on their communication, customer service, and leadership skills.

Learning how to run your I.T. Business is easier than you think! Join us for this weekly podcast where we discuss different ways to run your business whether it’s Managed Services, Consulting, Break-Fix or anything in between. We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

Live Show and Chat every Friday at Noon EST

Hosted by:

Jeff Halash from TechNut Computer Repair

[email protected]

Paco Lebron from ProdigyTeks

[email protected]

MSP Unplugged

Video

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Amazon Affiliate Link

TechCon Unplugged – CLICK HERE to Get Your Tickets Now!

BRINGING THE I.T. COMMUNITY TOGETHER

Join like-minded business owners for a weekend packed with resources to help your IT business thrive! Hear from the experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Topics and Links:

Guest

Charlotte Purvis from CharlottePurvis.com

Customer Service Strategies

The Customer Communication Formula: How to communicate with your customers and boost your customer service brand

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley