MSP Unplugged

Learn to Run Your I.T. Business

Hosted by Jeff Halash from TechNutPC.com

Paco Lebron from ProdigyTeks

Ervis Micukaj from JET IT Services

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

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Main Topic:

Running an MSP in Shanghai, China.

Common IT issues for Multinationals operating in China.

Connectivity issues, security and lack of SOPs for their IT.

Some changes happening.

Links:

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by

Paco Lebron from ProdigyTeks

Robin Livesay from Uplevel Systems

Cris Rivera from Cris’s Tech Repair

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic:

Rethinking Managed Services

Taking small business IT infrastructure to the next level

Links:

Uplevel Systems

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by Jeff Halash from TechNutPC.com

Paco Lebron from ProdigyTeks

Ethan Larson from Sandler Partners

John Ellis from Sandler Partners

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

• Diversify your revenues with voice, data and cloud services
• Free up your customer budgets for core services with network cost savings
• Protect your accounts from competitive full-service providers
• Stay ahead of the technology adoption curve with cloud services
• Retain your customers that are moving from CAPEX to OPEX models
• Tap Power Closers when you need them to make the sale
• Choose upfront or recurring commissions on a deal-by-deal basis

Links:

Ethan’s contact info: Ethan Larson / [email protected] / 714.733.3061

Sandler Website: www.sandlerpartners.com/elarson

Library of Providers: www.sandlerpartners.com/providers

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by Jeff Halash from TechNutPC.com

Paco Lebron from ProdigyTeks

William Leichter from Virsec

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic: Security technology has not kept pace with the rapid shift to virtual infrastructure, and disappearing network boundaries.

Links:

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by Jeff Halash from TechNutPC.com

Paco Lebron from ProdigyTeks

Ian Alexander from SyncroMSP

Crystal Henkle from SyncroMSP

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic: SyncroMSP

Combined RMM and PSA Platform including Invoicing, Credit Card Payments, Help Desk, Customer Management, Automation, Scripting, Remote Access, Email Marketing and more.

Links:

Sign up for a FREE 30-Day Trial + a FREE 1:1 Demo

Open Office Hours: Registration

Facebook: Syncro Users Group

Syncro Blog: Development Cycle

SyncroMSP: YouTube Channel

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by

Paco Lebron from ProdigyTeks

Rick Smith from Renactus Technology

Josh Lamb from DNSFilter

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic:

Protect your users from online security threats and inappropriate content with DNSFilter®

Links:

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by

Paco Lebron from ProdigyTeks

John Dubinsky from Maven Group

Billy Austin from Rocket Cyber

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic: Managed SOC Platform

Built for MSPs delivering cyber security to SMBs

ENDPOINT | NETWORK | CLOUD

Links:

Call to Action:

Our friends over at Syncro are hosting a giveaway for a few weeks. Those who sign up for a free trial of Syncro and attend a product tour will receive a nifty Syncro mug!  Visit the URL to book your demo today: https://bit.ly/mugpl

Paco Tips

Smart Calling on Sales

In this new day and age you need to re-adjust your sales process and comfort. My good friend blah blah blah

John Tips

Microsoft Windows File Recovery (Windows 20-04 only)

Accidentally deleted an important file? Wiped clean your hard drive? Unsure of what to do with corrupted data? Windows File Recovery can help recover your personal data.

** Do not ignore the Store for Microsoft tools that might help. - Windows Scan, Microsoft Whiteboard, Wireless Display, etc.

whatsmyip.org 

WhatsMyIP.org started in April of 2001 when I bought this domain name on a whim. This site was originally hosted on an Apple Mac Quadra 700, connected to a residential internet connection, and the IP Addresses were retrieved via AppleScript. We've come a very long way. If you want to see how long, check us out on Archive.org!

** Port Scanners, WhoIs & DNS, Website Rankings, Password Generator, MAC Address Lookup, etc., etc., etc.

VOIP Tips (rant) 

If you are going to be a VOIP provider you ARE going to be a network engineer.

• If your vendor cannot provide you recommendations on the following - FIND A NEW VENDOR.
• Your vendor vetting is EXTREMELY important.  Your vendor will easily be 70% of a successful installation.  95% of VOIP sales vendors will ask nothing about the current infrastructure or supply necessary requirements.  Understand that your customers really have no idea what VOIP is, they simply want phone service.
• There is nothing VOIP cannot do versus an on-site PBX with the correct vendor and configuration.
• You need to have commercial grade equipment for a successful installation that supports the settings requirements of VOIP (RTP and SIP traffic (QoS) and firewalls that are SIP/VoIP friendly).
• Know and understand UDP.  You will need to configure or accommodate this for BLF (Busy Lamp Field).   
• Know and understand QOS (quality of service) so you can prioritize traffic.
• Large VOIP installations are going to most likely need a separate VLAN for voice.
• Correctly configure your firewall to bypass trusted VOIP traffic without inspection.
• You will need both LAN and WAN bandwidth. Example: Take the amount of phone connections times 100kpbs (check with your VOIP vendor) for a good approximation of just your voice needs.
• Do not forget about VOIP security.  Make sure your vendor considers compliance and feature needs (spam calls, HIPAA, training, etc.).  Make sure you 911 is correctly configured.

Billy Tip

Have insight and visibility into customer account authentications.

Guest:  Billy Austin - President & Co-founder at RocketCyber

Billy Austin LinkedIn Profile

RocketCyber:

FAQ’s

BLOG

How to Videos

RocketCyber's threat detection apps provide solutions for many cybersecurity use cases. Each use case facilitates cyber monitoring opportunities for the managed service provider. Login to your account to turn on preferred RocketApps, no separate installation required.

Each App is purposely built to detect malicious/suspicious activity spanning endpoint, network, and cloud attack pillars. When threats are detected, RocketCyber provides the MSP operator reporting, a triage view, and the ability to generate tickets to your PSA.

Cybersecurity Framework (NIST)

Pax8 NIST Cybersecurity Framework

Windows Defender

Cylance

Webroot

Sentinel One

Untangle Firewall

What is a firewall Syslog - firewall log monitoring acting as a syslog collector. Messages are parsed, analyzed, and enriched with threat intel for potential threat indicators. When a threat or security event is detected, message details show up in the console.

What is a Syslog?

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by Jeff Halash from TechNutPC.com

Joe Knezovich from Cyber Onsite Services

Reilly Chase from HostiFi

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic: Remotely monitor and manage UniFi devices

Links:

“You can learn more about HostiFi at https://hostifi.com or schedule a meeting with Reilly at https://calendly.com/reillychase”

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by:

Paco Lebron from ProdigyTeks

Chase Doelling from JumpCloud

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic: Admin Life Redefined

Manage and control all your organization’s identities, assets, & resources using the world’s #1 cloud directory service.

Join us for the 2020 ANNUAL – TECHCON UNPLUGGED

BRINGING COMMUNITY TOGETHER

Get away from your business, for a weekend of learning, fun and some new relationships in a getaway retreat

Join like-minded business owners to help your IT business thrive! Hear from experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Sept 25th-27th 2020

Grand Rapids MI

TechConUnplugged.com

Instant Housecall

Remote support that is easy to use.

FREE Auto PC Repair to track down and kill unwanted viruses

FREE subaccounts to let your customers control their own PCs from home

Special Discount for Listening to MSP Unplugged:

• Half price for the first three months, or
• 2 additional months free on a yearly Subscription

To claim your discount, Go to InstantHousecall.com sign up for your Free 15 Day Trial

Then e-mail [email protected] and tell him you're an MSP Unplugged listener

Instant Housecall Kickstarter is a free program designed to help new entrepreneurs who were impacted by layoff due to coronavirus. If you are starting a new computer repair, MSP, IT service, or IT consulting business, Instant Housecall Kickstarter is for you.

PARTICIPANTS RECEIVE

6 months free Instant Housecall Remote Support Software (Entrepreneur Edition)

6 months free mentoring from an industry advisor, 1 hour each month for 6 months

Join Instant Housecall Kickstarter

Links:

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley

Learn to Run Your I.T. Business

Hosted by

Paco Lebron from ProdigyTeks

Al Alper from CyberGuard360

MSP Unplugged

Video

Live Show and Chat every Sunday at 7:30pm EST

Email: [email protected]

Support This Show

Patreon.com/MSPUnplugged

BuyMeACoffee.com/MSPUnplugged

PayPal.Me/MSPUnplugged

Main Topic: PIIGuard360 is a Breach Prevention, Employee Education, Compliance and Documentation Platform Built By An MSP for MSP’s

Join us for the 2020 ANNUAL – TECHCON UNPLUGGED

BRINGING COMMUNITY TOGETHER

Get away from your business, for a weekend of learning, fun and some new relationships in a getaway retreat

Join like-minded business owners to help your IT business thrive! Hear from experts and get one-on-one time with peers facing the same challenges. Walk away with concrete action items to take your business to the next level.

Sept 25th-27th 2020

Grand Rapids MI

TechConUnplugged.com

Instant Housecall

Remote support that is easy to use.

FREE Auto PC Repair to track down and kill unwanted viruses

FREE subaccounts to let your customers control their own PCs from home

Special Discount for Listening to MSP Unplugged:

• Half price for the first three months, or
• 2 additional months free on a yearly Subscription

To claim your discount, Go to InstantHousecall.com sign up for your Free 15 Day Trial

Then e-mail [email protected] and tell him you're an MSP Unplugged listener

Instant Housecall Kickstarter is a free program designed to help new entrepreneurs who were impacted by layoff due to coronavirus. If you are starting a new computer repair, MSP, IT service, or IT consulting business, Instant Housecall Kickstarter is for you.

PARTICIPANTS RECEIVE

6 months free Instant Housecall Remote Support Software (Entrepreneur Edition)

6 months free mentoring from an industry advisor, 1 hour each month for 6 months

Join Instant Housecall Kickstarter

Links:

60-day for $1 “Kick the Tires” signup

PIIGuard360

Comparison to BSN and ID Agent (though we don’t name them)

DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission.

Music By Jim Holley