Matt Beckwith is the Director of Customer Experience at Clark Pest Control, one of the largest and most successful management companies in the U.S. He identifies himself as a “Contact Center Geek” and has spent his career leading customer service and sales call centers. 

Matt began as a Directory Assistance Operator and has always had a passion for customer experience, technology, leadership, and professional development. Matt was named a Top 50 Thought Leader in the contact center and customer service experience space by ICMI two years in a row.

What are the qualities of the top contact centers, and how can you get your organization there? How do you balance customer experience, employee experience, and leadership development?

Customer experience expert Matt Beckwith has been in the customer service industry for over 25 years, and he knows the best practices for call centers. According to Matt, counterbalance, leadership development, and relationship building are key components of a successful contact center.

In this episode of the Multiply You Podcast, Austin Clark sits down with Matt Beckwith, Director of Customer Experience at Clark Pest Control, to talk about running a top-level contact center. Matt shares his advice for utilizing technology, growing as a leader, and building community within the customer service industry. Stay tuned.

Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. 

Advancements in technology have come a long way. If you’re in a service-based business and want to provide higher-quality care for your customers, you may want to consider updating the tools and software you use. Technology can help streamline business operations, create more efficient communication with customers and employees, and simplify payroll and HR management services.

Over the years, Austin Clark has learned the importance of using the right software and tools to grow his business. As a business owner, he has also discovered the value of working with professionals because he cannot do everything alone. Companies need employees, suppliers, customers, and key strategic relationships.

In this episode of the Multiply You Podcast, host Austin Clark gets interviewed by Dr. Jeremy Weisz, the Co-founder of Rise25 Media, about his top recommendations in software, tools, and resources for pest control businesses. Austin also shares his experience transitioning from one software to another and explains the importance of working alongside professional associations.

Brian Smithson is a Manager at Moxie Pest Control, Phoenix, and an Associate Certified Entomologist (ACE), a certification that few pest control business owners or applicators hold. With several years of experience in direct sales, product distribution, and operations management, Brian is well-respected both inside and outside of the pest control industry. When he’s not at work, Brian loves to spend time outdoors and with his family.

In the pest control industry—like many other industries—door-to-door sales is not often a sought-after position. It takes hard work and involves a tremendous amount of rejection. Because of this, many people avoid it during their career path and choose to jump straight into operations or distribution instead. 

However, according to Brian Smithson of Moxie Pest Control, door-to-door selling is actually one of the best ways to learn the ropes of the industry. While working in direct sales in his first position at Moxie, Brian was able to perfect his sales strategies, improve his communication skills, and make valuable friendships in the pest control field. As he says, this experience helped him throughout every twist and turn of his successful career path. 

In this episode of the Multiply You Podcast, host Austin Clark is joined by Brian Smithson, a Manager at Moxie Pest Control, Phoenix, to talk about his wide-ranging career path in sales, operations, and management. Together, they discuss the benefits of working in direct sales, Brian’s experience with product testing, and the people and books that have influenced his successful career in the pest control industry. Stay tuned.

Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community. 

Growing a pest control company—or any other type of company, for that matter—can be exhausting, especially if you have to handle every aspect of the business by yourself. Fortunately, there are some tried-and-true strategies for navigating the challenges of running a business, so you can work smarter and achieve success sooner.

As your pest control business continues to grow, it’s important to ask yourself: what do I want my business to look like five, 10, or even 20 years down the road? If you want to achieve billion-dollar success, then you should operate like a billion-dollar business from day one. On the other hand, if you’d rather grow your business and make a profitable exit, then it may be time to look for a future buyer. This is where Austin Clark and his company, Moxie Pest Control, come in.

In this second episode of the Multiply You Podcast, Dr. Jeremy Weisz from Rise25 interviews host Austin Clark about his tried-and-true tips for growing—and ultimately selling—a pest control business. Austin talks about his strategies for mapping out ideal customers, navigating the transition process of a business acquisition, and telling your employees about your sale. Stay tuned.

Austin Clark is the Owner of Moxie Pest Control of Arizona and the host of the Multiply You Podcast. Moxie offers customizable, premium service subscriptions for any of your pest needs. Moxie’s mission is to improve the quality of life for its customers, team, and community.

Most business owners start their businesses with the aim of providing a certain product or service to customers. For many, the goal is to stay on with their companies for years, working to expand their offerings and grow their market presence. However, other entrepreneurs have a mission of exiting their business once it becomes profitable. 

Whatever the case is for you and your business, it always pays off to be prepared for a sale. When Austin Clark of Moxie Pest Control made his first external deal, the business owner did not originally have the intention of selling. But, after finding Moxie and working with Austin, this entrepreneur made a choice that greatly benefited him, his company, and the local market. 

In this first episode of the Multiply You Podcast, Rise25 Co-founder Dr. Jeremy Weisz interviews host Austin Clark about the business of buying pest control companies. Austin shares the story behind his first purchase from a business owner named Tim and talks about the process he uses to evaluate businesses for sale. Stay tuned for more.