In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.00:00 Introduction and Meet Matt Rolfe00:05 Matt's Background and Approach to Leadership00:21 Creating and Executing Strategies02:02 The Importance of Culture in Strategy03:07 Facing Uncertainty and Building Resilience05:05 Focusing on Guest Experience06:21 Tailoring Service to Different Guest Types07:06 Getting in Touch with Matt Rolfe07:33 Conclusion and Final Thoughts

In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success. 00:00 Introduction and Meet Matt Rolfe 00:05 Matt's Background and Approach to Leadership 00:21 Creating and Executing Strategies 02:02 The Importance of Culture in Strategy 03:07 Facing Uncertainty and Building Resilience 05:05 Focusing on Guest Experience 06:21 Tailoring Service to Different Guest Types 07:06 Getting in Touch with Matt Rolfe 07:33 Conclusion and Final Thoughts

In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.00:00 Introduction and Meet Matt Rolfe00:05 Matt's Background and Approach to Leadership00:21 Creating and Executing Strategies02:02 The Importance of Culture in Strategy03:07 Facing Uncertainty and Building Resilience05:05 Focusing on Guest Experience06:21 Tailoring Service to Different Guest Types07:06 Getting in Touch with Matt Rolfe07:33 Conclusion and Final Thoughts

Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe

Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe

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