This week we're doing some rapid-fire questions to get through a bunch of questions! Our first caller has just been offered a new job as a shop foreman and wants to know how to negotiate salary. Our recommendation is to use the following equation: Base + hours + CSI kicker. The next question: which customers should get loaners? We give him a little Loaner 101. Next up: How many tickets should your advisors write per day? With a ratio of 3 technicians to every 1 advisor, you'll want to make 10-11 appointments knowing that 2-3 walk-ins are going to come in. And lastly: how often should you update customers? Tune in to find out! 

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