This week's call-in question comes from Lance, who wants some advice on taking walk-ins. Lance has a standing policy of accepting every walk-in, and it's begun to bother some of his coworkers. We see walk-ins as a tremendous opportunity to make friends, and the tighter a spot they're in, the more grateful they'll be. If you turn them away they're not going to come back, and we do have a responsibility to the brand to make it easy for customers to get their cars serviced. The answer is always to take care of people. If you build in the right amount of room for these walk-ins, it's not a major inconvenience. If you have a call-in question, just dial up 1-833-3ASK-SDR and leave a voicemail! 

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