In this episode of Service Drive Revolution, we tackle the challenges faced by new Service Managers in Dealerships. Chris Collins and the team dive into the essential strategies for success, revealing why many new Managers struggle and what they should really focus on. We discuss the two key factors that truly matter in running a profitable Service Department, the importance of systems over individual talent, and why playing offense is crucial. Learn why understanding financials is critical, how to build a culture of accountability without losing your team's respect, and why aiming for your own full potential is the only way to truly succeed in this role.

0:00 - 7:18 Intro

7:18 - 12:51 The News

12:51 - 53:06 New Service Manager? Avoid These Pitfalls and Drive Success

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