In this episode, Jo and Vicky talk about nightmare clients. They explain how to identify which clients you can help and which you should not be working with, how to manage expectations and how to say no when you need to.

As well as sharing practical tips you can use to read people better and manage awkward situations tactfully.

KEY TAKEAWAYS

• Most of the time when you look at the situation in a neutral way you realise that it is not that the client is annoying, it is often your reaction that is the issue.
• Be clear about what issues your classes can actually address and don´t accept dogs and owners that are not a good fit for what you offer.
• Overstretching yourself leads to stress. That in turn will lead to becoming overly frustrated with clients.
• Don't let frustration build. Be aware of how you are feeling and take steps to stop things from escalating.
• Be careful about offering too many or too deep discounts. Why is explained in the episode.
• You need to be relatable and be your authentic self.
• If you are negative or lack confidence, your clients are going to notice no matter how hard you try to cover it up.

BEST MOMENTS

‘Looking inwards, it was never actually the clients, it was everything that I was doing. ´

‘You´re not going to please everybody.’

‘As well as the dog body language you need to be aware of the human half of it.’

‘You´re the professional, you should be telling them what they need, not them telling you.’

 

SOCIALS

https://www.tiktok.com/@letstalkdogbusiness

https://www.youtube.com/@LetsTalkDogBusiness

https://www.caninebusinessacademy.com/ 

https://www.facebook.com/groups/caninebusinessacademycommunity/ 

KELLY DUNBAR MENTORSHIP

https://mailchi.mp/c3b471796d88/kelly-dunbars-more-than-mentorship-membership-inquiry

ABOUT THE HOSTS

Meet Jo and Vicky! They bring a combined 25 years of expertise in the canine industry. Jo, with a background in corporate business, and Vicky, a dedicated advocate for rescue organisations, form an unstoppable team. Beyond the mic, their lives are a whirlwind – managing two successful businesses, pursuing a full-time university degree, and parenting two little ones under four. Each of their homes combined is a lively menagerie, housing five dogs and an abundance of chickens.

PODCAST DESCRIPTION

The ultimate hub for dog business enthusiasts! 

Join hosts Jo and Vicky as they unravel the entrepreneurial journey within the canine realm. This podcast delves deep into the business side of owning a dog business, spotlighting inspiring stories of individuals who've seamlessly woven their passion into a profitable lifestyle. Tune in for candid discussions on the human behaviour behind dogs, strategies to attract dream clients, and a behind-the-scenes look at Jo and Vicky's collaborative training ventures. Get ready for client interviews, tales behind the dogs, and insightful perspectives from actual dog owners on what they seek in a trainer. This is your go-to source for navigating the dynamic world where business meets the wagging tails.