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Objections vs Rejection
Shelly VanEpps and Alex Nottingham JD MBA discuss how patient objections aren’t rejection but opportunities to connect. By addressing concerns like cost, time, fear, and trust with empathy and strong communication, dental teams can improve case acceptance and deliver better patient care.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
View all episodes
By All-Star Dental Academy
5
7878 ratings
Shelly VanEpps and Alex Nottingham JD MBA discuss how patient objections aren’t rejection but opportunities to connect. By addressing concerns like cost, time, fear, and trust with empathy and strong communication, dental teams can improve case acceptance and deliver better patient care.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
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