An EXTRAORDINARY conversation on leadership

Laden with Sparkling Easter Eggs of Wisdom

You’ll never find these in a-gimpy-bore-you-to-death-business-book.

Osh is an wonderful storyteller

We recorded the poddy in the infamous Green Room.

The Green Room hides behind the bar, where punters clamour, chinwag and pine-for-pints

It’s sacred. sacrosanct

Splashed with art.

Sensory overload.

At night, it morphs into every texture, shade and flavour of raucous fun.

If you're curious about some of the artwork discussed in the back half of this conversation...Deffo recommend watching this in Youtube in 4K.

ON THE MENU:

1. Your Job as a Leader is to “take away the silent interferences”: 1% alone doesn’t make the difference, when 1% difference add up
2. The Devonshire 3 Week Waiting List Secret to create Happy customers: Happiness is Reality - Expectations
3. Why More Publicans Should Think and Act Like Stormzy after Glastonbury
4. Why Service is Black and White, and Hospitality is Colour
5. Why “Hospitality” is an AWFUL name and Needs a Rebrand “…we’re in the business of looking after people”
6. Danny Meyer’s “Salt Shaker Principle” vs. Osh’s “Point North” Leadership Principle
7. The Devonshire Value For Time vs. Value For Money Rule
8. Why The Devonshire THINK like Retail Business “your product is a memorable experience that can be traded as a story”.
9. The Devonshire No Shots Rule + Bottom Up Leadership.. “Great Ideas Come From a Single Place, Not a Committee”
10. Daniel Khaneman Behavioural Economics: The Peak End Rule + Always Bring The Card Machine With Bill
11. Why The Devonshire have a Secret Medicine Cabinet to Keep Customers Sweet
12. The Legend of Sujan: ALWAYS Explain as leaders WHY we are doing something
13. Why 1% Improvement Doesn’t Take Away from Enjoyment “Solving Problems is Cathartic”

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