Being proactive with communication is important, especially when merchants, suppliers, shippers, and customers are all facing unexpected challenges. In today’s episode, you’ll hear from Mark Fontanetta of Bakblad, Sarah Ribner of PiperWai, and Matt DeCapio of Boie. Listen in to what they have to say about delays, changes in Amazon practices, and the importance of communicating with customers.
Topics Discussed in Today’s Episode:
How Sarah’s company pivoted quickly into hand gels
Matt’s company and his role
Mark’s company and his role
Sarah’s company and her role
Changes Mark has seen on air freight in China
Whether Mark typically uses air shipping
Where Matt’s company typically manufacturers
Whether Matt has seen delays
Whether Sarah has seen buying behavior changes
Whether Amazon’s changes caused changes in Sarah’s company
The effects of Prime being taken away
The channels that Matt’s company primarily sells in
Communication about shipping
Realistic percentages of sales returned
Whether premium hand sanitizers will remain popular
Whether Mark’s company is looking at domestic manufacturing
How Matt’s company has changed their marketing messaging
Brands Matt has seen stand out during the pandemic
What keeps Sarah up at night
How ShipBob integrates with a platform
Freight forwarders
Types of content that brands are using
Saving money on shipping heavy items
When to start using ShipBob
Number one piece of advice for owners and operators
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