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Why communication is the real technology in eye care
Peter Precht is joined by Jacob From, a 25-year veteran optometrist and manager, for a practical conversation about how eye care teams explain technology to patients without losing trust. They dig into the gap between technical product language and real-world patient benefits, plus how online ordering, in-store education, and myopia management are reshaping the patient journey. In this episode:
Timestamps: 00:00 - Peter introduces Jacob From and the episode’s focus on technology and patient communication 01:16 - Jacob’s background as both optometrist and store manager in Denmark 02:33 - How Jacob helped launch new products across Nordic markets 03:49 - Why technical lens language often fails with patients 04:52 - Selling invisible benefits instead of product names 06:01 - Turning patient complaints into lens recommendations 07:53 - Drive lenses and blue light coatings as examples of translating benefits 10:42 - Differences between Essilor and Specsavers product strategy 11:10 - Why inconsistent explanations damage trust and loyalty 13:03 - Diagnosing life, not just reading a prescription 15:43 - Using online channels for standard products while reserving advanced solutions for in-store care 17:07 - Why professional expertise still matters in a digital marketplace 20:02 - The ideal customer journey when one person handles the whole process 21:28 - Why everyone in the store should share the same core explanation 23:24 - How handoffs change between corporate and independent settings 25:13 - The danger of keeping customers on old technology just because they are “happy” 27:59 - Why eye care businesses must embrace technology instead of resisting it 30:59 - The V-shock measurement example and how storytelling drives adoption 33:14 - Visual office, progressive lens demos, and why paper drawings still work best 38:05 - How Jacob structured lens ranges around clear consumer benefits 41:23 - Matching lens design philosophy to patient expectations 43:15 - Why simple online ordering becomes complicated for advanced eyewear 45:40 - Online contact lens shopping and the problem of price-only loyalty 46:54 - Subscription-based contact lens care and recall in Denmark 51:51 - Myopia management as an ongoing treatment, not a quick fix 57:24 - Technology only takes away business if professionals ignore it 58:53 - Why a little explanation unlocks patient interest and willingness to pay 61:02 - Giving people their life back through better technology and better workflows
Jacob From
M: +45 40 90 90 70
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Link to my Executive overview
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Jacob's profiles and background details
for practice consultations book a time at the link above
LinkedIn: linkedin.com/in/jacobfrom
Link to more background info: https://bit.ly/4wWIm2K
Practice Growth Quiz Link: Rank your practice and see our suggestions
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eyecclearly.com
video-call optician services
Talk with Peter Precht: https://calendly.com/peter1-1/60min
Tom Sasso on opticianry, social media, and making eyewear personal
Peter Precht talks with Tom Sasso, an optician and optical manager who has built a strong presence on TikTok and Instagram by teaching, styling, and advocating for better patient experiences. The conversation covers Tom’s path into eye care, how he thinks about frame selection, inventory cleanup, independent eyewear, and why relationships matter more than transactions. They also dig into online ordering, smart eyewear, photochromic options, and how opticians can use social media to educate rather than gatekeep.
Key topics
Timestamps
00:00 - Introduction to Tom Sasso and why his perspective matters
01:04 - Leaving admin work for opticianry in Michigan
02:29 - How independent eyewear changed his career path
03:27 - Moving into management, social media, and trade shows
05:10 - How his social media presence began during a difficult personal season
06:09 - Why opticianry improves vision and self-esteem
09:14 - Why buying glasses feels overwhelming for consumers
12:41 - Cleaning up a backstock problem and rebuilding inventory
16:11 - Social media growth, expertise, and stopping gatekeeping
18:00 - Debunking frame size myths and the limits of A measurements
20:00 - Choosing different frame lines for different offices
21:49 - Learning a new market’s demographics and price sensitivity
23:47 - Why organizing frames by gender misses the point
27:43 - Using gender-neutral language and asking pronouns
28:40 - Radical inclusivity and making social media welcoming
31:29 - Why people buy glasses online and what opticians can learn from it
36:02 - A story about stolen frame designs and online counterfeits
37:56 - A bad online-ordering example with a prescription and fit failure
40:34 - A rare online success story with a low-prescription patient
43:29 - Creating value through frame construction and lens education
46:21 - How boutique social media differs from practice social media
50:15 - Mobile opticianry and private, in-home styling
53:30 - Why Tom is skeptical of Meta glasses for most patients
55:23 - Legitimate use cases for smart eyewear
57:31 - Photochromic technology and why it has improved
59:24 - The danger of over-relying on technology instead of customization
64:34 - Personal branding in opticianry and why it helps the profession
67:19 - Final message: opticians should support each other
Talk with Peter Precht: https://calendly.com/peter1-1/60min
Optometry Profits Reveal with Tony Sommer
Peter Precht speaks with Tony Sommer, the recently promoted CEO and CCO of Treehouse Eyes, about pediatric myopia management, category education, and how the eye care industry is evolving around early intervention. They also dig into contact lens history, online eyewear ordering, insurance, and why patient access is not the same thing as patient care. In this episode, Tony shares how Treehouse Eyes operates, why myopia management should be treated like a disease, and how education from optometrists, pediatricians, and even schools could change outcomes for children. They also explore the tension between convenience, business models, and clinical responsibility in modern optometry.
Key topics
Timestamps
00:00 - Introduction to Tony Sommer and Treehouse Eyes
01:00 - What Treehouse Eyes does for pediatric myopia management
02:20 - Why early vision screening matters for children
03:30 - House Resolution 2527 and the auditory screening model
05:00 - Tony’s contact lens background and presbyopia history
06:20 - Monovision, multifocal, and fitting challenges
10:25 - How Treehouse Eyes uses a global fee model
12:27 - Why the AMA calling myopia a disease does matter
14:10 - Pediatricians, screens, and early family conversations
16:20 - Myopia prevalence and the limits of single-vision correction
18:20 - The challenge of online ordering for myopia management patients
20:40 - Insurance improves access, but not care itself
23:03 - 1-800 Contacts as a convenience-first technology shift
26:15 - Warby Parker, showrooming, and the return to physical retail
31:15 - Consumer ordering stories and why convenience drives behavior
35:26 - Tony’s own frame selection experience with a skilled optician
39:34 - How HR 2527 could create infrastructure for broader screening
44:48 - Treehouse Eyes’ category education and new patient intake model
47:40 - Why myopia education is still the biggest missing piece
51:33 - Tony’s Appalachian Trail story and the value of recharging
Key frameworks
Notable quotes
Copy
“Insurance helps with access, but insurance in and of itself is not care.”
Copy
“Myopia is the disease and should be treated as such.”
Copy
“What I loved was I got my eye exam and the optician looked at my face and said, we’re going over here because these will look better on you.”
Tony’s links
Talk with Peter Precht: https://calendly.com/peter1-1/60min
The Evolution of Eye Care: Insights from a Legacy in Optometry and Innovation. Join us as we explore the rich history of optometry through the lens of Ryan Markey, whose family has been deeply embedded in the industry for generations. From early entrepreneurial ventures to groundbreaking technological advancements, this episode uncovers the lessons learned, innovations embraced, and challenges faced in the evolution of eyewear and eye care. In this episode:
Timestamps: 00:00 - Introduction to Ryan Markey and his family's legacy in optometry
02:03 - Early entrepreneurial ventures: from bottles to fast-freezing peas
03:02 - Military service and innovations during World War II
05:25 - Testing and adopting new optical equipment in family labs
06:53 - The growth of Lee Optical’s retail and wholesale operations
08:36 - Expanding labs across states and embracing conveyor systems
10:16 - The evolution of frame design from patterns to jewelry-quality craftsmanship
11:14 - The rise and transformation of Royal Optical and the chain’s growth
13:37 - Connecting family stories and the importance of mentorship
14:16 - Lessons learned from industry pioneers like Bill Benedict and Dean Butler
15:49 - Building relationships: camaraderie in the optical community
17:35 - Industry standards, safety, and the importance of quality over ego
20:08 - The future of eyewear: innovation, technology, and consumer trends
22:03 - The shift toward fashion and wardrobe-building over one-time purchases
23:24 - The value of quality frames and the misconception of “cost-effective” eyewear
25:19 - Training and education in your optical practice: raising the standard
27:19 - Impact of pay structures on product quality and staff motivation
29:42 - The rise of DIY optical boutiques and the importance of location
31:37 - Traditional and modern marketing strategies for optical success
33:32 - The importance of traffic, foot traffic, and location in retail success
36:22 - Industry evolution: adapting to changing consumer behaviors
38:22 - Innovation for future generations: tech in lenses and frames
39:46 - AI, data privacy, and personalized eyewear solutions
45:54 - Cutting-edge eyewear: the eagle-inspired UV filters and clip-ons
54:20 - The significance of superlative technology and product reliability
58:42 - Industry camaraderie, the need for collaboration, and shared success
63:37 - The industry's future: patient-centered care and technological integration
64:36 - Final thoughts on industry unity, innovation, and industry leadership
Key Frameworks & Ideas:
Notable Quotes:
Closing takeaway: This episode emphasizes that innovation, collaboration, and focusing on patient needs are the keys to future success in eye care. Whether through embracing new technology or fostering industry camaraderie, the future of optometry depends on a shared vision to enhance patient outcomes and practice sustainability.
Talk with Peter Precht: https://calendly.com/peter1-1/60min
In this episode, Peter Precht sits down with Dean Thompson, a seasoned optician with over 40 years of experience, to explore the evolving landscape of optical industry technology, education, and the vital importance of maintaining human relationships. As they discuss AI, refracting skills, industry collaboration, and strategies for future growth, listeners gain actionable insights into staying relevant and effective in a rapidly changing field.Key topics:
Timestamps:00:00 - Introduction to Dean Thompson and his extensive optical career
02:48 - The role of AI in improving the patient experience and reducing mundane tasks
04:37 - Resistance within the industry to new technology and the importance of balance
07:07 - The Canadian refracting landscape and regional licensing differences
09:10 - Industry collaboration and advocates for a united health care team
12:04 - How AI can assist with inventory management and patient data analytics
15:37 - Common challenges in global optical practices and solutions for developing markets
19:36 - The influence of online marketforces and the Serengeti model's challenges
23:00 - Educating new opticians: practical training, mentorship, and certification pathways
27:21 - Dean’s passion for passing industry knowledge through his Eye Care Coach program
30:55 - The deep personal satisfaction of opticianry and maintaining industry integrity
35:17 - The impact of emerging technologies like AI and the importance of human oversight
39:06 - Myths of blue light filter products and the importance of medical validation
43:14 - Leveraging AI for patient engagement and marketing strategies
48:17 - Comparing AI analysis versus human expertise in assessments and diagnosis
53:45 - The future of specialized procedures like RGP lenses and industry niche markets
58:06 - Building beyond licensing: creating pragmatic, tiered learning pathways
62:05 - The potential for international collaboration, shared challenges, and passing the torch
64:13 - Closing thoughts: the importance of unity, innovation, and mentorship in the industryResources & Links:
Connect with Dean Thompson:
Dean Thompson | LinkedIn
This episode underscores the critical balance between technological advancement and human relationship building to propel the opticianry industry forward. Tune in to explore practical strategies for future-proofing your practice and supporting industry growth.
Dean Thompson
Eye Care Coach
https://www.eyecarecoach.com
https://www.linkedin.com/in/eyecarecoach
Talk with Peter Precht: https://calendly.com/peter1-1/60min
Most opticians kill their biggest opportunities by sticking to old-school sales tactics. Rick Peralta, the Optical Jedi, reveals the transformative power of personal branding and genuine connection—tools that turn routine appointments into memorable experiences. When you're willing to go beyond prescription filling and embrace the craft of true engagement, you unlock loyalty, referrals, and a reputation that precedes you.
In this episode, Rick shares his journey from a high school curiosity about optics to becoming a celebrated industry influencer. You'll discover how his mission to educate patients—using simple metaphors and storytelling—can bridge the gap between technical expertise and real patient needs. We break down essential techniques like active listening, creating personalized experiences, and leveraging social media to build a brand that embodies your unique style and values. Whether you’re a seasoned pro or new to the field, you'll learn how to foster genuine relationships that lead to long-term success. We also reveal the inside scoop on the evolution of lens technology, the importance of staying engaged with emerging innovations, and practical tips for elevating your craft. Rick emphasizes how a focus on human connection and authentic storytelling can differentiate you in a crowded marketplace—especially as the industry shifts toward more integrated, patient-centered care.
This isn’t just about selling glasses; it’s about crafting a professional identity that resonates deeply with your community. Perfect for opticians eager to redefine their role, boost confidence, and create a legacy of excellence. If you're ready to elevate your practice and truly make an impact, this episode will inspire and equip you to turn every patient encounter into a branding opportunity you can be proud of.Rick Peralta is a veteran optician, founder of the Optical Jedi brand, and passionate educator known for transforming the way eye care professionals connect with their patients. His insights are rooted in decades of hands-on experience working with high-profile clients and pushing the boundaries of traditional eyewear fitting.
Talk with Peter Precht: https://calendly.com/peter1-1/60min
Most children face a daunting journey with eye care, but Danielle Crull’s innovative approach turns their experience into a positive adventure — blending cutting-edge technology, compassionate design, and playful engagement. Discover how her practice, 'A Child's Eyes,' reinvents pediatric eye care with a unique, kid-friendly environment that fosters comfort, trust, and even fun, transforming the way children experience glasses and eye health. From a space that feels like a cozy street in town, to her pioneering Truffles organization inspiring children across the globe, Danielle shares practical insights on making vision care accessible, less intimidating, and more effective. You'll learn about breakthrough tools like the Stellest lens for early detection of vision issues, and how her organization’s programs encourage young kids to wear patches and glasses with confidence. She discusses the profound importance of connecting with parents, dispelling myths, and emphasizing kindness as a foundational value in all interactions. We break down: Why the focus on environment and experience trumps traditional methods, the power of play and storytelling to alleviate fear, how new legislation and certification are shaping the future of opticianry in Pennsylvania, and the role of innovation in reducing misunderstandings about blue light and myopia control. Danielle’s journey reveals the crucial role of ongoing education, legislation, and authentic relationships in elevating eye health standards. This episode is essential listening for any practitioner or parent eager to understand how a holistic, empathetic approach can dramatically improve outcomes for children’s vision. If you believe eye care should be fun, friendly, and effective, Danielle’s insights will inspire you to see possibilities beyond traditional models — because the future of vision starts with kindness and innovation. Danielle Crull is the owner of A Child’s Eyes and a passionate advocate for early eye care and innovative pediatric solutions. Her organization, Truffles the Kitty, has gained international recognition by inspiring children worldwide to embrace their vision journeys with excitement and confidence. Perfect for opticians, pediatric practitioners, parents, and anyone interested in transforming children's eye health — this episode fuses heartfelt stories, breakthrough technology, and actionable strategies to redefine what’s possible in visual wellness.
Talk with Peter Precht: https://calendly.com/peter1-1/60min
Most optometrists and optical professionals are terrified AI will replace human connection — but what if AI could actually amplify your authenticity instead of replacing it? Dimitri P, founder of Premier Connect AI, reveals how human-led technology is transforming patient care without sacrificing the core ethics of personalized service. In a world overwhelmed by automation, he shares the groundbreaking framework that helps practices cut manual tasks by up to 30 hours weekly—all while strengthening genuine patient relationships. Dimitri broke free from the fear of AI replacing human touch by building systems that support, not overshadow, the art of optometry. You'll discover how AI can streamline communication, elevate your practice’s authenticity in digital spaces, and serve as a resource rather than a replacement. We break down simple, practical first steps to introduce AI into your practice — without the tech overwhelm or losing your human touch. Dimitri's approach not only increases efficiency but also transforms your team into trusted advisors, creating a practice where patients feel truly valued and understood. Perfect for solo practitioners, busy clinics, or anyone wanting to reclaim their time and passion for patient care. This episode is an essential listen for anyone feeling the pressure to adapt in a rapidly changing digital landscape. Learn how to leverage technology ethically and authentically, ensuring your practice thrives in the AI era. Find out how a human-led AI strategy can give you the confidence to compete and connect on a deeper level — all while making more time for what you do best: caring for patients. Get ready to reshape your workflow and rediscover the art of optical care. Why this works:
This description grabs attention by flipping the common fear of AI—highlighting instead its potential to enhance human connection. It targets overwhelmed practitioners seeking practical, non-intimidating solutions, promising tangible improvements within 30 days. The focused insights and step-by-step approach create curiosity and position the episode as must-listen for future-proofing your practice.
Talk with Peter Precht: https://calendly.com/peter1-1/60min
A discussion with Michelle Cereo about new technologies and the new legislation being introduced in the state of PA. How we are leading the way and the opportunities and challenges ahead for opticians within the eyecare industry are fully on the plate in PA. We have spent a bunch of our own time as a group, member and non-members of the Opticians Association of PA, all came together to craft the future of opticians in eyecare for the state and hopefully to make a blueprint of how other states can follow along.
Talk with Peter Precht: https://calendly.com/peter1-1/60min
New Trailer for Optometry Profits Revealed
Talk with Peter Precht: https://calendly.com/peter1-1/60min
From the publisher's feed
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