Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating successful business models like new construction. Want to make sure you’re live for the next livestream? Learn more about John’s exclusive Facebook group over at www.ownedandoperated.com.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Thanks to Our Sponsor Supply House
Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.
We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Check out our episode with Avoca AI founder Tyson Chen

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. Tyson shares his extensive background in AI, his journey into the trades, and the groundbreaking features of Avoca's platform. Learn about best practices, the impact of empathy statements, and strategies to enhance your call center's performance, all while setting up your team for success.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
• Bonus Videos From John

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes.

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Service Scalers
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.

We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
• Bonus Videos From John

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and successes in the industry, fresh marketing approaches, and how Service Scalers is setting new standards. If you're in the home service industry or considering entering it, this episode is packed with valuable insights and practical advice.

Chapters
00:00 Introduction and Guest Welcome
00:16 Tour of the Shop
01:07 Comparing Home Service Companies
01:48 Digital Marketing Journey
02:26 Specialized Marketing Campaigns
02:58 Building an Agency for Home Services
03:57 Challenges in Home Service Marketing
07:44 Client Success Stories
13:52 Future of Home Service Marketing
15:00 Management Fees and PPC Commissions
15:36 Ownership Issues with Marketing Assets
16:20 Exploring New Marketing Options
17:32 The Importance of Lead Generation
19:17 Leveraging Technology and AI in Marketing
21:09 Building a Competitive Advantage
24:08 Client Success Stories and Referrals
25:26 Conclusion and Final Thoughts

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Guest: Sam Preston of Service Scalers: @HeySamPreston
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.

We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
• Bonus Videos From John

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coaching and overall call center efficiency. The hosts highlight initial successes seen in just a few weeks, the potential for field operations, and their aspirations for AI in marketing. The discussion also explores the broader implications of AI on business scalability and future industry trends. Tune in to hear about their journey, insights, and a special promo code for Avoca's services.

00:00 Introduction and AI in Home Services
01:35 Business Performance and Growth
12:47 Leveraging AI in Call Centers
23:32 Exciting AI Developments in Recent Months
24:18 The Future of AI in Home Services
25:13 AI's Impact on Marketing and Call Centers
26:26 Exploring Full AI Call Centers
28:20 Challenges and Adoption of AI in Call Centers
32:38 AI in the Field: Early Stages and Potential
39:10 Community Engagement and Resources

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special Thanks to Avoca AI Coaching and Training

Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.

https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
• Bonus Videos From John

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building business blueprints, recruiting for small operations, pricing during slow periods, and integrating new brands after acquisitions. Want to be there live for the next Q&A? Look below for a link to joining the Facebook group!

00:00 Introduction to Owned and Operated
00:28 Service Scalers Promo
00:52 First Live Stream and Q&A Introduction
01:28 Building a Blueprint for Growth
04:40 Competitive Advantages for Small Operations
08:45 Dynamic Pricing Strategies
12:45 Acquisition and Fleet Management
25:54 Outbound Strategy and Customer Retention
28:13 Evaluating New Business Opportunities
30:00 The End

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
• Bonus Videos From John

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies.

Don't forget to leave a five-star review and subscribe for more expert tips and engaging discussions!

00:00 Introduction to Owned and Operated
00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro
01:35 Exploring the Mindset of Thinking Big in Business
03:28 The Challenges and Opportunities of Business Growth
10:59 Considering the Impact of Raising Capital and Strategic Partnerships
14:16 Navigating Business Constraints and the Path to Expansion
21:30 The Role of Talent and Expertise in Scaling a Business
27:32 Concluding Thoughts on Business Growth and Listener Engagement

Subscribe on YouTube for even more content!

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
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Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity issues, the nuance required in making significant business decisions, and the importance of continuous training and meetings to maintain high performance across teams.

00:00 Opening Banter and Vehicle Troubles
01:01 Company Growth and Staffing Strategies
03:20 Evaluating Business Deals and Acquisition Strategy
07:22 The Importance of Company Meetings and Core Values
08:42 Training, EOS Meetings, and Operational Nuance
14:54 Navigating Business Growth and Systematic Changes
24:38 Closing Thoughts and Invitation to Engage

Subscribe on YouTube for even more content!

Send Us Mail!

More Ways To Connect with OAO

• Start Here
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.

John also talks about the challenges of managing a business in hard times, such as deciding to shut down parts of the operation to focus on large projects, as well as the benefits of incentive trips for employees. If you’re looking for advice on avoiding the death knell then only one HVAC, electrical, and plumbing Home Service Business growth podcast has the answers!

00:00 Introduction to Owned and Operated
00:27 Transforming PPC Despair into Success
01:01 A Glimpse into the Hosts' Business Ventures
01:19 Navigating Business Challenges and Growth
03:25 Tackling Tough Questions: Lead Generation Strategies
05:08 Surviving Business Hardships: Strategies and Insights
13:05 The Importance of Preparing for the Worst
21:04 Closing Thoughts: Resilience in Business

Subscribe on YouTube for even more content!

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services for optimization, and setting up efficient business models to drive growth. Don’t let May whiplash get you into a bottleneck!

00:00 Welcome to Owned and Operated: A Home Service Business Deep Dive
00:28 Exclusive Service Scalers Promo: Boost Your Business
00:51 The Dream Team: John Wilson and HVAC Jack
01:25 Navigating Business Challenges: From Whiplash to Winning Strategies
04:38 The Power of Accountability and Training in Business Recovery
09:19 Unlocking Hidden Revenue: The Impact of Optimizing Service Options
17:35 Sustaining Success: Implementing New Compensation Structures
18:07 From Disaster to Triumph: The Springboard Effect of a Challenging Month
19:37 The Capacity Conundrum: Overselling and Its Implications
20:00 Understanding Sales and Fulfillment Dynamics
20:21 The Impact of Fulfillment Delays on Cash Flow
21:00 Navigating Capacity Challenges in Residential Services
22:00 Strategic Adjustments to Manage Backlogs
22:16 The Perils of Overcommitting in Service Businesses
22:59 Optimizing Operations by Focusing on Core Services
26:09 Balancing Capacity and Demand in Busy Seasons
26:58 Maximizing Revenue Through Operational Efficiency
30:58 Preparing for Growth and Managing Expectations
37:14 Reflections and Future Plans

Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Cassi Niekamp: @cassiniekamp on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Send Us Mail!

More Ways To Connect with OAO

• Start Here
• Owned and Operated Newsletter 
• Bonus Videos From John

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.