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We all love a shiny new tech demo—but what happens after the install?
In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership.
Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and consistent follow-up are the difference between success and failure. He also shares Matador AI's unique "client success pod" structure that keeps dealers supported, engaged, and achieving real results long after the onboarding call.
From onboarding to retention, Josh shows that AI's success depends on culture, not code—and why adoption beats innovation every time.
https://matador.ai/ | Joshua Bagley, | [email protected]
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.
By Jennifer Suzuki, eDealer Solutions4.9
3333 ratings
We all love a shiny new tech demo—but what happens after the install?
In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership.
Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and consistent follow-up are the difference between success and failure. He also shares Matador AI's unique "client success pod" structure that keeps dealers supported, engaged, and achieving real results long after the onboarding call.
From onboarding to retention, Josh shows that AI's success depends on culture, not code—and why adoption beats innovation every time.
https://matador.ai/ | Joshua Bagley, | [email protected]
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.

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