Extraordinary. Unprecedented. Devastating. There’s no shortage of words that have been used to describe everything Canadians have endured over the past 12 months. COVID-19 has fundamentally disrupted our daily lives to such a degree that -- even though a vaccine is now being rolled out -- the ripple effects will be felt for years to come. But what will this “new normal” look like for businesses? Which changes will stick around, and which ones will disappear along with the pandemic? And how will the needs of consumers continue to evolve as we turn another page on our calendars?

On this special, year-end episode of Disruptors, an RBC podcast, host John Stackhouse welcomes back a voice that’s sure to be familiar to regular listeners; Theresa Do from RBC’s Thought Leadership Team. Together, they talk to a series of business leaders from across the country who’ve had to pivot their operations in dramatic and unexpected ways over the past year. They also delve into RBC’s world-class research to find out what these changes could signal about what’s coming our way in 2021.

This episode also features appearances from Soslan Tsoutsiev, the President of Transformer Table; Brandon Grossutti, the founder of FromTo; Andrew Feenstra, the owner of Cyclesmith; Alisha Esmail, the founder of Road Coffee Company; and Lisa Helps, the Mayor of Victoria, British Columbia. But listen until the very end and it’s Antoni Cimolino, the Artistic Director of the Stratford Festival of Canada, who will leave you feeling inspired and maybe even moved, with a poignant anecdote about the resilience of live theatre in times of pandemic.

Notes:

The following organizations  are featured on this podcast: The Stratford Festival of  Canada, Transformer Table, Road Coffee Company, FromTo, and Cyclesmith. You can learn more about the City of Victoria’s pandemic recovery plan HERE. Click the following links to read the full RBC reports on ‘8 Ways COVID will Transform the Economy and Disrupt Every Business’ and ‘Navigating 2021. You can find more world-class research on RBC’s Thought Leadership page. These previous episodes of Disruptors were also mentioned in this podcast: “Beyond the Cart: How Grocery Commerce is Transforming,” “To Go Please: How Food Delivery Platforms are Transforming Restaurants,” and “Open Oceans, Open Opportunity: Mapping Canada’s Role in the Blue Economy”.