Erik Wagner is Senior Director of Provider Strategy, Healthcare and Life Sciences at Salesforce, one of sponsors at Health:Further 2018. Erik has about three decades of experience in healthcare, working in multiple areas that all tend to revolve around healthcare IT. So he has a great understanding of what the digital side of healthcare looks like these days. In this conversation, we talk about the state of health IT in general, why a lot of supposedly consumer-friendly platforms (like patient portals) don't work, and the difference between just "checking boxes" and actually designing to engage people. Erik also talks about how Salesforce is used in the healthcare industry to solve some of these problems and give providers insight into the patients coming through their doors. It's patient engagement in real time. Check out the whole thing on the Health:Further blog here.