Jeremy Schwartz was the turnaround CEO of Pandora, the world’s largest jewellery company with 2,500 stores and e-commerce sites in 90 countries. Prior to that, Jeremy was Chairman and CEO of The Body Shop from 2013 to 2017. He also previously spent time at Sainsbury’s and, as Brand Director, he was the architect of the grocer’s turnaround in 2005 which saw a decade of growth after years in decline. He is the former Managing Director of L’Oréal UK and, as Innovation Director for Coca-Cola Europe, he invented Coke Zero. Jeremy is currently the Chairman of Kantar’s Sustainability Transformation Practice

In this episode, recorded live on stage at the Richmond Retail and E-commerce Directors’ Forum, Jeremy and Natalie discuss:

• Why some retail businesses fail and how to avoid becoming a statistic.
• How to embark on a successful turnaround strategy.
• The importance of perpetual innovation and how Jeremy uncovered an opportunity to create the Coke Zero brand.
• ESG – addressing the intention-action gap and FMCG best practices. 
• Customer loyalty and doubling down on your top 20% of customers.

The video version of this episode is available on YouTube: https://www.youtube.com/watch?v=GBVMRe4GCOY