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Peter and I talk about maximizing the productivity of remote assistants.

The conversation explored the concept of speed to tasking, which focuses on reducing the friction between wanting a task done and getting it to the assistant in an organized manner.

They also stressed the importance of using structured instructions and communication for task delegation.

They introduced a military-style five-paragraph format for giving instructions and discussed the role of AI in refining thoughts. The conversation emphasized the importance of balancing convenience to the employer with effectiveness for the assistant, noting that what might be convenient for the employer could be complicated for the assistant, leading to potentially increased error rates.

00:01 Introduction and Catching Up

00:25 Reflections on the NARPM Conference

00:50 The Role of Software and Global Talent in Property Management

01:06 The Impact of Headcount on Profitability

01:47 The Growing Demand for Global Talent

02:13 Hiring an Assistant and the Concept of Speed to Tasking

03:39 The Challenges of Delegating Tasks

04:30 The Importance of Building a Habit of Delegation

07:18 The Impact of Becoming a Parent on Work Habits

09:08 The Concept of Speed to Tasking

09:22 The Importance of a Ticketing System for Task Management

15:36 The Benefits of a Kanban Board for Task Management

23:17 The Challenges of Communicating Tasks Effectively

26:37 Conclusion: The Value of Writing Good Memos