In this second installment of our two-part conversation, Rich Krutsch returns to Broken Benefits to expand on the evolving relationship between employee health, organizational strategy, and the growing shift toward more hands-on approaches to managing benefits.

Building on the foundation of Part 1, this episode explores how leaders can think more holistically about the connection between their workforce, their data, and the long-term direction of their benefits programs. Rich discusses how organizations can move toward models that offer greater clarity, more control, and deeper alignment with their people.

Whether you’re a CHRO, benefits leader, or HR professional navigating the rapidly changing world of workforce well-being, this episode offers valuable perspective on where the industry is headed — and how employers can position themselves for what comes next.

Chapters:

0:00 - Introduction

0:44 - Why should someone consider self-administration

6:53 - Focus on the specific problem you're trying to solve

16:50 - Areas of major friction and blindspots

25:10 - The moments that matter in an employee life cycle

31:15 - Follow the language of your business

32:35 - Closing remarks