Jane and Dan caught up with Professor Zubin Austin at the recent MM2017 SHPA Conference where he was a keynote speaker. Professor Austin is the Murray Koffler Chair in Management at the University of Toronto. His research focuses on the professional and personal development of the health human resources workforce. '

We spoke to Zubin about:

• Culture shock

• Defining a professional culture

• How understanding the culture of different health craft groups can improve the relationships between them