Preparing for the Unexpected

Resilience. This is something all organizations strive towards but not everyone understands. We talk with resiliency industry expert, Caitlin Durkovich. Caitlin will talk to us about what drives resiliency programs and what questions to ask to determine if you really are working towards a resilient culture or if you're not quite where you think you are. She will also talk to us about things that might hinder an organization from achieving a resilient status; things that you may not even know is impacting you, such as Biases and 'blind spots'. It's a very interesting show and provides some new insights and perspectives on resilience. Tune in to hear what really makes an organization resilient.

Say the wrong word or forget to say anything during a time of a crisis can destroy your reputation and that of your organization. It can take many years to get that reputation back on track and that cost of not managing a crisis effectively can have a great impact on your customers, your organization's finances and even your career. We speak with global crisis leadership expert and author of The Art of Crisis Leadership, Rob Weinhold. Rob will help us understand how we can recognize a crisis and understand the anatomy of a crisis. Once we understand the anatomy of a crisis we can then begin to lead our organizations – and ourselves – through difficult times. We'll also learn about 'muscle memory' and how we can develop this to help our organizations and ourselves become stronger and more resilient when a crisis does occur. Crisis Leadership is an art after all.

In today's world, crisis management must do more than help respond to a crisis effectively. Taking an integrated approach by connecting the dots between risk management, crisis management, communications and business continuity will help and organization build a robust contingency framework. We speak with CS&A International Managing Principal Caroline Sapriel who is a global expert on how to manage communications during a crisis. Caroline will help us understand how and why we must integrate Business Contingency Planning and Crisis Management and Communications so that they align within an organization and ensure we are creating a culture of resiliency within our organization.

Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.

In today's business world, organizations can be very complex in nature; from system complexities technical in nature and those that are process and procedural in nature. In either case, these systems can create allot of chaos and confusion when they fail.

We talk with 'Meltdown: Why Our Systems Fail and What We Can Do About It' author, Chris Clearfield (co-authored with Andras Tilscik).

Chris with discuss what causes our internal - and external - systems to become so complex, creating the opportunity for failure further down the road.

We'll learn how redundancy is actually

better implemented at the outset of any initiative rather than trying to implement it at the end.

Chris will also talk about some key solutions organizations can leverage to help ensure that their systems are safe, secure and manageable.

Managing Business Continuity - Disaster Recovery programs can be a challenge, especially if a BC-DR practitioner doesn't have the right skills to juggle various program components and priorities.

We will talk with BC-DR industry experts and project management professionals Ralph Kliem and Gregg Ritchie - the authors of 'Business Continuity Planning: A Project Management Approach'.

Ralph and Gregg will provide allot of insight on how to manage and maintain our BC-DR programs to ensure Senior Management support, buy-in and their continued support.

We'll also talk about how we can improve our programs as we slowly build the required plans and processes, ensuring along the way we're adhering to governance protocols and the benefits that governance guidelines offer.

If you're having issues with you BC-DR program or just want to improve your programs status, listen in to hear tips and tricks on how to get your program back on track.

This week we talk with BCM industry expert, pioneer and industry leader, Ann Pickren. Ann will talk to us about her time in the BCM/Resilience industry. Along the way she provides some great stories and advice for BCM/Resilience professionals of all levels. We'll touch on such things as Risk Management, Cyber Threats and Security, Lesson Learned, obtaining an Advisory seat at the Executive Table and bringing various teams together to create common goals. We'll even touch on Artificial Intelligence. My chat is Ann is definitely a show you don't want to miss.

Catastrophic events are very unusual but also very disruptive. The Canadian Province of British Columbia (BC) has a high certainty that a major event will affect its ability to continue delivery government services to its citizens. This week we'll talk to the Executive Director of the Ministry of Citizens' Services for the BC Government, Ivan Rincon. Ivan will talk to us about the vision developed by the BC government to address the catastrophic events that face the Province. He'll walk us through how the government started planning for the event(s) and what actions are currently underway to address the on-coming threat in a large and complex organization, to ensure continuity of government services.

We continue our talk with Prof. David Lindstedt, who along with co-author Mark Armour, created the Adaptive Business Continuity movement, which is taking the BCM/DR industry by storm - and getting people talking. We'll learn the latest happenings in the Adaptive BC movement and even discover about the new Adaptive BC certification. David will also talk to us about how and where Adaptive BC fits in with Organizational Resiliency and how it can help change our way of doing our traditional training and awareness measures. As always, talking about the Adaptive BC movement will get you thinking on how you can improve your own BCM/DR programs.

Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.