Preparing for the Unexpected

Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.

Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.

Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.

Navigating through a crisis successfully is something all organizations must be able to do, unfortunately that isn't always the case. This is because they haven't developed a strong Crisis Management program.

We speak with internationally recognized expert Regina Phelps, to discuss her latest book 'Crisis Management: How to Develop a Powerful Program'.

We'll talk about how to build a great teams and how to identify team members to ensure executive support.

We'll also talk about roles and responsibilities and something that all team members need to be provided if they are to be successful.

We'll also talk about how to validate the team and team structure using exercises and how we can execute exercises successfully.

This is guarnateed to be an informative talk about Crisis Management and Crisis Management Teams.

As part of a well-functioning BCM/DR program, we should be learning from our mistakes and ensuring we can adapt and learn from the events of the past. History has allot to teach us if we just pay attention. Returning once again, we speak with business expert and author John Vespasian who will talk to use about his latest book Undisrupted: How Highly Effective People Deal with Disruption. We'll hear examples of how people and incidents from history teach us how we can deal with disruptions and ensure success moving forward, even after we've experienced a crisis. We'll learn how the Knight Templar dissolved due to a lack of leadership or how Abbot Suger helped design some early Project Management and Risk Management techniques. It's a very enlightening show; don't miss it.

In today's show, we will highlight the individual, organizational, and community lessons learned from the many disaster events the Canadian Province of Alberta has experienced over the past several years. We'll talk with Alberta Health Services (AHS) Business Continuity Officer, Ken Hoffer. We'll learn about the changing way in which AHS addresses their response processes by developing what's called Psychosocial Response Teams (PRT) which are designed to provide a coordinated immediate psychosocial response to meet the needs of impacted individuals and responders in the event of a disaster, emergency, or other traumatic event. The model AHS uses is based on the World Health Organization (WHO) framework and is supported by research from the WHO, War Trauma Foundation, and World Vision International. Ken will talk about some real-life situations he and his colleagues have addressed, including some that were occurring while he was chatting with us

It's tough to lead in today's business world, let alone lead when there is a crisis. We'll talk with licensed clinical psychologist, researcher and author, Dr. Arthur P. Ciaramicoli who will talk to us about his latest book 'The Soulful Leader'. We'll chat about how his AIE (Authenticity, Integrity and Empathy) approach can help build strong organizations, strong communities and strong resilience employees; key attributes needed during times of crisis. We'll learn what characteristics are attributed to a Soulful Leader and understand how the lack of these attributes can harm and organization. Be sure to listen in and learn how your organization can benefit during a crisis when lead by a Soulful Leaders and even hear some surprising insights as to what happens when organizations aren't lead by a Soulful Leader.

Despite our best efforts, sometimes our BCM/DR programs and projects fall off the rails and we have trouble getting them back on track. We speak with the author of 'Managing Projects in Trouble - Achieving Turnaround and Success' Ralph L. Kliem, PMP. Ralph will help us recognize when our BCM/DR projects and programs are out of control and provide us ideas and practices we can use to get them refocused for success. Leveraging years of experience in Project Management and BCM, Ralph will describe for us what strategies, if implemented and maintained on an on-going basis, will ensure success and project failure turnaround. Have you ever wondered what the secrets are to ensuring success in BCM program and project management? Tune in and hear Ralph's 5 'E'' of successful program management.

In today's business world, organizations can be very complex in nature; from system complexities technical in nature and those that are process and procedural in nature. In either case, these systems can create allot of chaos and confusion when they fail. We talk with 'Meltdown: Why Our Systems Fail and What We Can Do About It' author, Chris Clearfield (co-authored with Andras Tilscik). Chris with discuss what causes our internal - and external - systems to become so complex, creating the opportunity for failure further down the road. We'll learn how redundancy is actually better implemented at the outset of any initiative rather than trying to implement it at the end. Chris will also talk about some key solutions organizations can leverage to help ensure that their systems are safe, secure and manageable.

A culture of health (inclusive of mental health), within the workplace can contribute to the overall effort of an organization to improve and sustain the health and productivity of its workforce. We talk with mental health expert Dr. Robert Quigley, who will help us understand why mental health concerns are vital to the ongoing success of organizations. We'll identify some of the triggers that can cause mental health issues for individuals – and ultimately organizations, known as NCDs - and what organizations can do to help address them. Dr Quigley's extensive background and knowledge will help us all understand that to make our organizations resilient, we've got to focus on the people first. It's sure to be a very informative talk.