Have you tried staying in an Airbnb property? Did you have a great experience? A few thoughtful details often matter in the overall customer experience, and the host's job is to ensure the guest gets a 5-star experience every time. 

So what do an Airbnb Supershost and a property manager have in common? Well, it turns out there's a lot. Communication, customer experience, attentiveness, and an ability to listen are just a few of the secrets to success. If you want to know how to have a steady stream of 5-star reviews rolling into your business, grab a pen and paper because you're in for some fantastic tips from Juls Rollnik, an Airbnb Superhost and author of the book Secrets of a Superhost. 

Doors are now open to the Digital Marketing School. The unique and proven method to boost your personal profile, build your business brand and grow your rent roll. Join here: https://courses.thatpropertymum.com.au/digitalschool.

Have you heard about the PM Collective Podcast hosted by Ashleigh Goodchild? It's a must-listen podcast if you are in the property management industry. Be sure to download the podcast or head on to - https://www.ashleighgoodchild.com.au/podcast. 

“Excellence is unforgettable.”

- Juls Rollnik

In This Episode:

- Juls walks us through her journey to becoming an Airbnb Superhost

- Juls shares her secrets to getting raving reviews 

- 3 pillars to providing an excellent experience for your guests

- Simple things you can do to make your guests feel like King and Queen

- The reason and inspiration for the book Secrets of a Superhost

- A recommended resource for personal development from Juls

Resources:

- Secrets of a Superhost by Juls Rollnik

- Rich Woman by Kim Kiyosaki

- Join the Digital Marketing School

- A must-listen podcast if you are in the property management industry

Connect with Juls Rollnik:

- Instagram

- Website

- Facebook

Connect with Kylie:

- Instagram

- Website

- Facebook

- Facebook Group

- LinkedIn

- YouTube