This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan discussing business excellence in a disruptive age. They examine Tom Peters' philosophy of excellence in every email and phone call, defining what you do for the customer and defining your service edge.

They discuss focus vs. awareness and where they see the future of services. Josh describes the highs and lows and the art of being a nightclub DJ and how that experience shaped him. They illustrate the view of helping yourself by cultivating a burning desire to be better.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the definition of, Who are you? They discuss defining yourself vs. being defined by others, how what you do when you're not doing real estate makes you better, and finding your drivers and what motivates you and what matters.

Josh examines the evolution of advanced identity design and talks about creativity as the skill of great salesmanship. Kon notes that customer service is expected while customer experience is the key, and they reflect on their changing view of how we join brands as we search for a home.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss social media expertise. They comment on presenting content in a world of entertainment, why property-based content is the best, getting content strategy right, sharing and collaboration, short and long formats, and training to present to camera.

They discuss planning and building your brand, and engaging with your audience. Josh illustrates how marketing is the battle of perception, Kon reflects on why your people are your brand and they examine mobile phone usage and the right to disconnect.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the business of getting better. They look at hitting peaks and plateaus in life and business, learning to forecast for both, and using the plateaus for growth, as we learn more from losing than from winning. They talk about getting great mentors, how practice makes perfect, the story of the wolf you feed, and falling in love with the life you've got. Josh describes being impatient with technology yet forgiving with humans, and they examine playing business as a game and the power of dashboards.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore calendar execution. They talk about planning in blocks and rhythms, getting the best investment for your time, maintaining the perspective of thinking as a business, and scheduling Holidays.

They continue with revenue vs. activity periods, taking the long-term view and considering your work type. Josh relates customer ascension models and recency, frequency and monetisation. Kon talks about the simple genius of doing the basics every day, and they discuss their changing views around life stages and events.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine business discipline. They define what's core and what's extra, examine areas of control and simplify the routine, and focus on doing the work that sets you free.

They discuss the quality of time in planning and execution, and setting metrics that motivate. Josh shares insights on providing an intentional experience, Kon illustrates the simplicity of seeing what's in front of you, and they reflect on the real value add being the saving of time or the giving of memorable experiences.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about value creation. Josh explains the Jobs To Be Done formula, which looks at biases held by your customers, competitors' customers and non-consumers that influence their choices, plus finding that perfect market fit and doing more before, during and after the transaction. They talk about knowing your top 100 customers by spend and volume and creating a customer ascension model. Josh illustrates the rule of being the friend in the business. Kon reflects on his mental board of directors, and they examine their view around the power of documentation and their willingness to change systems, revisit, and reflect on the project.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on hunger and what really drives us. They look at how life stages, challenges and events affect people, how that's relatable to business and market cycles, and to developing that hunger that makes everything happen. They share the importance of knowing what drives us, excites us and makes us come alive, and also how to contain and direct your hunger productively. Josh describes his lessons for living from Kangaroo Island Health Retreat, Kon relates the power of extra potato cakes, and they ponder gratitude and the gift that exists in this moment.

This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan talking about big growth drivers. They look at checking your vitals, recruiting for great people, systems based on what works, market size and aspirations, and setting your average fee. They discuss how volume is connected to DOM, opens are your throughput limiter, and ambition is necessary. Josh describes pay based on time vs. results, Kon ponders the journey rather than the moment, and they illustrate how audio recording and note-taking work in iOS 18 for phone calls and role-play.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine the importance of going all in on systems. They discuss utilising systems for scale and why they are mission-critical, what systems actually do, making them teachable, and using effective forms, checklists, visuals, and dialogues. Josh talks about quality assurance and shares the Tiny Teddy story about setting customer expectations. Kon illustrates the 'fish are at your feet' concept of seeing the opportunity in front of you. They reflect on business models being disguised opportunities, each with an upside and a downside.