In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the elements of scaling with teams that work. They explain the functional size of a team and the size of the market, and the three basic concepts: intent, organisational clarity and technical competence.

They examine the daily directions meeting, managing risk, doing financials right, and letting people grow. Josh reflects on the Superman business model, Kon ponders the importance of reflection, and they share their views around why 2025 is the best year ever.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on ways to make it easy for people to work with you. They look at reducing consumer friction by being radically transparent, knowing what you do before, during and post, removing things that no longer serve you, and reimagining the customer experience.

They discuss getting great customer reviews, how to sell your customer experience, making it easy on yourself and your teams, vendor funding and payment options. Josh describes his experience and ideas around quality over quantity, and they share their views of note taking.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about new markets and why they love them. They comment on driving depth or breadth, knowing why you're entering the new market and making sure it complements what you do, the power of data, and Landlords and where they live.

They discuss growing up with your customer base, and why you should chase relationships and capability, not ego. Josh illustrates the two most powerful words for intention setting, and they examine their views around chasing business excellence.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan examine executing platform scale that guarantees success. They illustrate what platforms are and what they do for your people, finding out what works and doing more of it. They also clarify why platforms matter and why you want formulas for everything.

They talk about usable data and reference points, and performing to your potential. Josh describes experiencing the power of your own creativity, and they discuss their views around the power of planning and the distance between activity and revenue generation.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan show how falling back in love with your business opens up opportunities. They discuss why people fall out of love, knowing when opportunity is actually a distraction, setting your vision, and committing to it.

They continue with what's essential, what excites and what motivates. Josh relates his insights around why not to rebuild, but rather to re-imagine. Kon asks what your business would look like if you decided to stick with it forever, and they discuss the need for meaningful market forecasts.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan ask, "How are you going to win?" They illuminate the power of winning by design, creating customer experiences, deciding what to add or subtract, handling the moments that matter, and reducing customer friction.

They show why simplicity scales and illustrate why brand = customer experience = pricing power. Josh shares the idea of the right people on the bus, sitting in the right seats, and he reflects on the power of travel. Kon shares his view of making things simple.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at planning for performance. They explain planning cycles, knowing what you want, strengths to leverage and develop, and intent that drives organisational clarity and technical competence.

They examine what drives average sale price, volume and fee. Kon reflects on the idea of the gap between where you are and where you want to be, and Josh shares his views around buyer work and marketing versus relationships.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on the power of brand. They look at what a brand is and why customers will pay more for it, positioning your brand with service experiences, and why they need to be mapped.

They discuss brands with pricing power, and the evolution of agent sub-brands like Compass and Place. Josh describes the valuable experience of building empathy through taking notes, and Kon illustrates his changing view of how the simplest things have the biggest payback.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why creativity in business matters. They comment on how creativity unlocks performance and why brick walls exist, why you should encourage disharmony when setting strategy and how that results in a united force.

They discuss the power of 'yet' and 'how', and working on the right problem. Josh illustrates the newspaper era and the power of the deadline. They examine their views around getting known for what you execute, not what you know, and how saying Yes to one thing is saying No to another.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at smartening up broken systems. They illustrate what a broken system is, how to test your systems and find better ways to do it, and why you should do annual checks with past clients and categorise market appraisals by problem type.

They talk about meetings and managing risk by setting meeting rhythms. Josh describes his 'see something, say something' experience at the Hilton, and they discuss customer service and dress code policy at the Flamingo Room restaurant.