In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on ways to make it easy for people to work with you. They look at reducing consumer friction by being radically transparent, knowing what you do before, during and post, removing things that no longer serve you, and reimagining the customer experience.

They discuss getting great customer reviews, how to sell your customer experience, making it easy on yourself and your teams, vendor funding and payment options. Josh describes his experience and ideas around quality over quantity, and they share their views of note taking.