In this BAM interview, Byron Lazine and Sheila Reddy dive into the evolving world of real estate technology with Mosaik.io. They discuss the importance of agent adaptability, personalization, and how Mosaik aims to revolutionize client experiences and agent operations in real estate, stressing the need for efficiency and a consultative approach to remain relevant in the industry.

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Connect with Sheila Reddy: https://www.instagram.com/mosaik.io/

Timestamps:

00:00–01:16 Intro

01:16 Who is Sheila Reddy?

03:34 Parallels between the healthcare and real estate industries

05:16 What’s really behind the high cost of healthcare? (more parallels)

08:29 Challenges and technological evolution in real estate and healthcare

10:23 How do you see developing changes in regulations impacting the role of RE agents?

13:06 3 key things agents need to focus on today

14:19 As things get harder (in healthcare and real estate) attrition goes up.

16:16 Industry Perspectives: Healthcare Professionals on Real Estate

21:32 What’s your definition of a good or great agent moving forward?

23:39 Lifelong advisors don’t use the term “past clients” (the “portfolio” analogy)

25:40 What are some other roles that the agent should be taking on?

28:56 Advancing real estate client experiences: Personalized automation & transparency

31:12 Why haven’t agents done this in the past? Challenge #1: Personalization at scale

33:13 Challenge #2: Integration

35:33 More and more, clients want to see the whole process through the agent’s eyes

37:42 Shift toward personalization & curation of information (and how much can be automated)

39:01 Mosaik’s role in all this & an upcoming webinar with Sheila

41:35 “Client retention is going to be everything.”

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