In this episode of Drive By, a question comes in from Brian asking the best way to address long service delays at vehicle pickup. Chris and Christian explain why outlining challenges early and framing realistic timelines upfront is vital for an enjoyable customer experience down the road. Learn their tips for proactive communication, flexibility based on customer preferences, and exceeding expectations through the service process. Mastering advance notice and transparency allows advisors to grab hold of hurdles before they hurt CSI scores

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