The decisions I’ll be reading from today are public rulings published by the Queensland Civil and Administrative Tribunal (QCAT). Everything I share is my own commentary and my opinion only. It should not be taken as legal advice. If you’re facing a similar issue, please seek independent legal advice or guidance specific to your situation.

Ever wondered what happens when a $2,000 water bill lands after tenants move out? Dive into the fascinating world of rental disputes as I dissect a real QCAT case that exposes critical gaps in property management practices.

While the property managers claimed no maintenance was ever reported, the tenants insisted they'd flagged the problem multiple times. With no written documentation to support either side, the tribunal had to determine who should bear the cost of the excessive water charges. The outcome reveals how crucial proper documentation and proactive management truly are.

What makes this case particularly compelling is how it highlights everyday vulnerabilities in rental management. When the adjudicator ruled the tenants should only pay $200 of the nearly $1,900 claimed, it wasn't just about a leaky toilet - it was about who carries the burden of proof in these disputes. 

As property managers, we must learn from these lessons. Are your maintenance reporting processes robust enough to withstand tribunal scrutiny? Do you follow up routine inspections with written confirmation of what was or wasn't reported? These simple steps could save thousands in disputed charges and protect your relationship with both landlords and tenants. 

Listen now to gain valuable insights that could transform your approach to property management and dispute resolution. How would your processes hold up if challenged in QCAT tomorrow?

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