Jessica Sweeney-Platt is the Executive Director of Physician Performance Research at Athenahealth. Her work looks at what it takes to help care teams, particularly physicians, operate at their best. What are the quantitative and qualitative measures of performance, and what are the resources and training needed to make that happen. In this conversation, we’ll talk a lot about leadership in healthcare, and how that qualitative idea is creating quantitative outcomes for health systems in the era of value-based care. One of the big takeaways is that leadership, good leadership, shouldn’t be an afterthought but actually does have implications for the measurable outcomes like bottom line, as well as patient experience within the healthcare system.