When your customer comes in for the first time, how are you keeping them engaged with you? Truth is, most of the time Service Advisors are not conscious of their initial conversations with their customers. The first couple of words that come out should be as inviting as possible while the customers are in a vulnerable state. Chris and Coach Christian both agree that the worst statement to start off with is, “You have an appointment?” Although this is the standard inquiry Service Advisors approach customers with, it does nothing for building rapport. In today’s Service Drive Revolution, we go over the BEST questions your service advisors should be asking! These questions have a lot to do with the direction you want to take your customers and by leading them towards the right discussions, it makes it much easier to handle their problems. 

 

What questions do you believe Service Advisors should be asking? Let us know in the comments! 

 

Got a question? Call us at 1-833-3-ASK-SDR  

 

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 

 

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup