In today’s drive by, Chris and Coach Christian talk about repair authorizations and diagnosis. This is a heavily debated topic inside the automotive industry, specifically the dealership world, and Service Advisors are just divided on what to do. Chris talks about how we can build customer trust when we give them the right service they are looking for. Figuring out what to say to your customers is the most important step in giving them the correct services they are looking for. As Service Advisors, Chris has his own opinions on selling diagnosis and getting repair authorizations, we want to know where you stand in this conversation.

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