Retail PowerChat

In this episode, Trey McMillian, Dell Global Retail Chief Technology Officer, and Michelle Scobie, Dell Senior Marketing Manager, share more about NRF (January 12-14 at the Javitz Center, New York City). Dell is hosting the Big Ideas session (level 3, stage 4) on Sunday January 12 at 4:00 hosted by Kyle Dufresne, featuring a panel of retail industry executives. Trey describes the topics Dell will be sharing in the booth (Level 1, booth 1219). There is a 20% discount promotion code (code is 198) for prospective attendees seeking a full conference pass or a complimentary exhibit floor pass. Visitors will be able to meet with Dell executives in attendance.

In Part II, Siobhan Lynch, Digital Retail Lead for Europe, Middle East and Africa (EMEA) for Dell Technologies, shares examples of the retail challenges being solved using retail analytics. The five targeted solution areas are loss prevention, spoilage and waste reduction, frictionless shopping, warehousing and inventory management, and driving energy efficiencies. Siobhan also addresses the overall adoption rate and pace at which retailers are implementing new technologies. Siobhan concludes with where to find more information and final thoughts.

In Part I, Siobhan Lynch, Digital Retail Lead for Europe, Middle East and Africa (EMEA) for Dell Technologies, discusses why now is such a pivotal time for technology adoption in retail. Siobhan defines three segments of retailers: discounter, high street, and luxury, and how each have their own technology budgets and motivators. Siobhan concludes with a description of the Retail Value Chain and provides examples of how retail analytics are used across the six elements of the Value Chain: design, supply chain, manufacturing, warehousing, fulfillment and logistics, customer experience, and delivery.

Check back for Part II where Siobhan addresses solutions for loss prevention, spoilage and waste reduction, frictionless shopping, warehousing and inventory management and driving energy efficiencies. Siobhan also addresses the overall adoption rate and pace at which retailers are adopting new technologies, where to find more information and final thoughts.

In Part II, Rob Borsch, Retail Practice Leader at Genetec, first provides examples of video-data correlations within a connected store. Rob then explores the trend of using video to enable retail resource optimization via centralized operations hubs and mobile video monitoring. Rob continues to describe Genetec’s history in retail and partnership with Dell, and concludes with where to find more information and final thoughts.

In this episode, Rob Borsch, Retail Practice Leader at Genetec, describes the trends where video is being leveraged in the retail marketplace. The first trend is security teams providing video data assets to their partners within the organization to improve decision making and gain customer insights. As examples, video analytics can be used to understand customer traffic, conversion rates, and customer flow. Rob explains how video is also being used to increase operational productivity. Rob concludes by explaining how video enables the connected store.

In this episode, Justin Litherland, Dell Retail Field CTO, describes the retail Point of Sale (POS) as a critical virtual and physical merge point for capturing data allowing retailers to understand and learn about their customers. Justin addresses the evolution of POS from the customer’s viewpoint and their expectations for security, a frictionless experience, and personalization. Aging hardware, the need for managing operating system updates and capturing and understanding the large amounts of data passing through the POS are driving many of the changes in POS deployments. Justin then shares a customer success story focusing on POS hardware and application transformation. Justin concludes with where to find more information and final thoughts.

In this episode, Michelle Scobie, Dell Senior Marketing Manager, describes the National Retail Federation show (NRF, January 12-14 at the Javitz Center, New York City), explains Dell’s booth and location (Level 1, booth 1219), and highlights other events happening at the conference. Notably, Dell is hosting the Big Ideas session on Sunday January 12, hosted by Kyle Dufresne. Key themes for Dell are the Intelligent Store and the Future of Retailing. Visitors to the booth can see demos from Boomi, VMware, and Pivotal. There is a 20% discount promotion code (code is 198) for prospective attendees seeking a full conference pass.

In Part II, Andrew Hawthorn, Retail Solutions Evangelist for Boomi, shares the experience of Lucky Brand, who improved their business with Boomi by starting small and focusing on the perspective of the user experience. Andrew shares how Boomi enables retailers to future-proof their environments, developing the infrastructure to prepare for the “next thing” in retail. When getting started with Boomi, Andrew stresses three tips: start small, use solution accelerators, and seek out expertise in the “Boomi-verse”. Next, Andrew explains how Boomi is licensed. Andrew concludes with where to find more information and final thoughts.

In Part I, Andrew Hawthorn, Retail Solutions Evangelist for Boomi, describes Boomi and its capabilities as an integration and workflow application development platform to quickly and easily unite retail digital ecosystems. Andrew explains how Boomi’s ability to run anywhere, connect to everything, and enable organizations to engage everywhere differentiates it from other integration platforms. Andrew concludes by discussing what makes Boomi unique for the retail marketplace and shares a customer success story with restaurant chain Jack in the Box.

In Part II, Chandra Venkatapathy, Dell’s Director of Retail IoT Solutions, discusses the factors that make for successful IoT retail projects. Chandra reviews the Dell Technologies solutions and capabilities available to exploit IoT within retail and the importance of deploying and managing retail applications at scale. Chandra shares customer success stories and their use cases. Chandra concludes with where to find more information and final thoughts.