Retail Therapy

We’re excited to share this week's episode of the Retail Therapy podcast with you -  a candid and insightful conversation with one of Australia's leading retail and technology influencers, Pip Marlow, CEO of Salesforce ANZ & ASEAN.

Salesforce is a global leader in Customer Relationship Management, helping businesses grow and increase sales and to better understand their customers, through innovation and insights.  

As CEO of Salesforce ANZ & ASEAN, Pip is responsible for ensuring Salesforce delivers on its values of trust, customer success, innovation and equality for both customers and community across Australia and New Zealand. 

Prior to Salesforce, Pip was Chief Executive Officer Customer Marketplace at Suncorp, where she was responsible for driving customer focus into all aspects of Suncorp’s business including strategy, customer care, partnerships and innovative solutions that add value for customers. Prior to joining Suncorp in 2016, Pip was at Microsoft for 21 years where she held a number of roles for them in Australia and the USA. This culminated in her role as the Managing Director of Microsoft Australia for 6 years. 

In Episode 7 of Retail Therapy, Pip and Paul discuss:  

• What you learn being a ‘global citizen’ 

Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html 

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

We are delighted to share the next episode of ARA Retail Therapy – with Michael Schneider, Managing Director of Bunnings Group.

Bunnings is Australia’s leading retailer for home improvements and is one of the most recognisable brands in the country. With more than 350 trading locations and 48,000 team members, Mike’s insights into leadership, growth, collaboration and innovation are incredibly valuable.

Michael was appointed Managing Director, Bunnings Group in May 2017 following his appointment as Managing Director, Bunnings Australia & New Zealand in March 2016. Prior to this, Michael led the store operations teams across Bunnings Australia and New Zealand, after joining Bunnings in 2005.

Before joining Bunnings, Michael held a range of senior operational, commercial and human resource roles across regional and national markets, both in retail and financial services businesses.

Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.

Paul and Mike discuss:

• Mike’s journey to the top job at Bunnings

Learn more about American Express:  https://www.americanexpress.com/au/merchant/accept-amex-cards.html

We are delighted to share the next episode of ARA Retail Therapy – with Michael Schneider, Managing Director of Bunnings Group.  

Bunnings is Australia’s leading retailer for home improvements and is one of the most recognisable brands in the country. With more than 350 trading locations and 48,000 team members, Mike’s insights into leadership, growth, collaboration and innovation are incredibly valuable.  

Michael was appointed Managing Director, Bunnings Group in May 2017 following his appointment as Managing Director, Bunnings Australia & New Zealand in March 2016. Prior to this, Michael led the store operations teams across Bunnings Australia and New Zealand, after joining Bunnings in 2005. 

Before joining Bunnings, Michael held a range of senior operational, commercial and human resource roles across regional and national markets, both in retail and financial services businesses. 

Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD. 

Paul and Mike discuss:  

• Mike’s journey to the top job at Bunnings 

Learn more about American Express:  https://www.americanexpress.com/au/merchant/accept-amex-cards.html

This week we take a slight change of pace from our previous podcast episodes where we’ve been speaking to retail business leaders. But as the Lord Mayor of Melbourne, Sally Capp and her team play an important role in supporting business growth in the Melbourne CBD and to help small businesses navigate the ongoing challenges of the COVID-19 pandemic. 

Lord Mayor Sally Capp has had some interesting roles in the past, including Agent-General for Victoria in the UK, Europe and Israel. ‘What’s that job?’ you may ask... Sally explains during the interview.  

Paul and Sally Capp discuss:  

• The big C word... COVID 

Learn more about American Express.

ABOUT THE ARA: 

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

We’re excited to share episode 4 of the Retail Therapy podcast, proudly brought to you by American Express. Join Paul Zahra in the AMEX Lounge to chat with Karen Bozic, the Group CEO of craveable brands. – which is made up of Red Rooster, Oporto and Chicken Treat.

Karen joined craveable brands in December 2019 as Group CEO. As a highly experienced executive and Board member, Karen was able to lead and positively drive outcomes across ASX listed corporations and private companies having done so in some of Australia's most iconic retail brands including Caltex, Woolworths and Rebel Sport.

In complex and transformational environments, Karen has a track record in developing and executing strategy, building and transforming businesses and developing, engaging and sustaining high performance teams. 

Paul and Karen discuss:

• Smash repairers and chicken shops

Learn more about American Express.

ABOUT THE ARA:

The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

“I think the most powerful thing a leader can do is actually listen and act on advice, as opposed to sprouting it. There is a perception that leadership is about having all the answers and knowing what to do, but I think sometimes it’s more powerful to do the opposite.”

In this episode of Retail Therapy, Paul Zahra speaks with Anthony Heraghty, Group Managing Director and CEO, Super Retail Group – one of Australasia’s largest retailers, housing iconic brands including BCF Boating Camping Fishing, Macpac, Rebel and Supercheap Auto.

Prior to his appointment as Group Managing Director and Chief Executive Officer, Anthony was Managing Director – Outdoor Retailing (2015–2019) where he was responsible for the BCF, Rays and Macpac businesses. Anthony has served in a variety of senior roles including Group General Manager of Underwear for Pacific Brands Limited, where he led the overhaul of the Bonds business from a wholesale operation to an omni-retailer, Global Marketing Director for Foster’s Group Limited and Managing Director for George Patterson and McCann Erickson.

In this episode, Paul and Anthony discuss: 

• What you learn growing up in a family small business

Learn more about American Express.

ABOUT THE ARA:

The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $362 billion retail sector that employs approximately 1.3 million people nationwide. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

“If I look back in 5 years’ time, and together as an industry we haven’t embraced the opportunity to really make a difference in sustainability, training and skills development, diversity and women in the workforce… I’ll be disappointed because I feel we have such a privileged position representing so many people across Australia.”  

In this episode of Retail Therapy, we speak with Sarah Hunter, the Managing Director of Officeworks – the go-to retailer for so many of us when it comes to office supplies, tech equipment and for families when it’s time for back to school. 

Prior to taking on the lead role at Officeworks in 2019, Sarah was Demerger Program Director at Coles, overseeing the successful implementation of the demerger of the business from Wesfarmers in 2018. Sarah joined Coles in 2010, and held various senior positions, including General Manager Workplace Strategy; State General Manager Victoria; Financial Controller and General Manager of Finance for Coles Express, Coles Liquor and Coles Supermarket Operations. Before joining Coles, Sarah worked in the United Kingdom for more than 10 years, holding a number of senior commercial positions in banking and airports, including Strategy and Finance Director at Gatwick Airport from 2006 to 2010.  

In this episode, Paul and Sarah discuss: 

• Putting customers at the heart of decision making  

Learn more about American Express.

ABOUT THE ARA: 

The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $340 billion retail sector that employs approximately 1.2 million people nationwide. Learn more: retail.org.au ​ 

Follow us on LinkedIn, Facebook, Twitter and Instagram. 

What do canoes, boxes of wine and air-fryers all have in common? They are just some of the items Australia Post delivered, or sold, to Australians during lockdown. 

This first episode of Retail Therapy features a fantastic conversation with Nicole Sheffield, Executive General Manager, Community and Consumer at Australia Post.

Nicole Sheffield is a highly accomplished senior executive with extensive experience in the media, marketing and digital industries. With an intrinsic understanding of the Australian consumer, Nicole is accountable for delivering seamless experiences across the key customer channels including Australia’s largest retail network, with over 4,300 post offices, the customer contact centre and digital channels.

Paul and Nicole discuss:

• Australia Post's position in the overall retail landscape

Learn more about American Express.

ABOUT THE ARA:

The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $340 billion retail sector that employs approximately 1.2 million people nationwide. Learn more: retail.org.au

Follow us on LinkedIn, Facebook, Twitter and Instagram.

Launching May 2021. Welcome to Retail Therapy - a podcast proudly brought to you by American Express. Each episode we’ll be chatting to a leader in Australia’s retail industry, including the CEOs of some of Australia’s biggest retailers. We’ll be finding out what makes them tick… What defines their leadership style… And how they got to the top of their game.

Learn more about the ARA: retail.org.au 

Learn more about American Express.