Rob MacLean, CEO and Cofounder of Points International, talks about how his team has been able to adapt to the remote working environment while staying efficient, as well as the “simple combination” of three traits he looks for when hiring someone.

MacLean and host of #ThePlaybook, David Meltzer, share their thoughts on a range of subjects including the difference between building a business and building a company, how the younger generation’s values about flexibility differ, and why Points International encourages their team to make a social impact on the world. The pair also discuss the true size and scope of loyalty programs and the economics behind them.