SaaS Metrics School

In episode #210, I address the parent-child relationship—and I’m not talking about the relationship with your teenager. If not done right, it can wreak havoc on your financial analysis and metrics.

- What is the parent-child relationship?

- Tracking retention at each level

- Create a cross-walk

In episode #209, I address fundraising tips and tricks. This tip is one that is always mentioned when I interview SaaS founders about their fundraising experience.

- What is founder / investor fit

- Vet your investors

- Be courteous

In episode #208, I address social media posts that attack LTV to CAC. Don’t believe the blanket statements that you read about SaaS metrics.

- What is LTV to CAC?

- When does Ben use LTV to CAC?

CAC Class: https://www.thesaasacademy.com/pl/2148384654

In episode #207, I address retention in a multi-year contract environment. Should we use only classic retention analysis?

- The 3 retention metrics

- When to apply the renewal rate?

- What is renewal rate?

In episode #206, I address a non-financial metric that I love. That is NPS or CSAT. But you see a lot of folks who would rather pass on NPS.

- Any feedback is good feedback

- NPS

- Try my NPS tool

Join my SaaS community: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

In episode #205, I address the must-have retention metrics and how to zero in on retention problems.

- The 3 retention metrics

- Where’s my retention problem?

- Cohort vs. aggregate retention

Grab my retention templates: https://www.thesaasacademy.com/pl/2148292708

In episode #204, I address a post by SaaStr about VC’s checking out on current investments. What now?

- Set your own financial roadmap

- Forecasting

- 5 Pillar SaaS Metrics Framework

Grab my framework here: https://www.thesaasacademy.com/pl/2148255133

In episode #203, I address invoicing, cash collections, and cash flow. Cash flow starts with timely and accurate invoicing.

- Timely and accurate invoicing

- Days Sales Outstanding

- Cash collections

Grab my DSO guide here: https://www.thesaascfo.com/downloads/dso-guide/

Need help with cash collections automation, book time with me here: https://book.thesaascfo.com/tryextend

In episode #202, I address a reader question about coding expenses. They attended my CAC webinar and had a great question about how far you go with expense coding.

- Coding expenses to the department level

- Allocating invoices to multiple departments

Catch my CAC training replay and templates: https://www.thesaasacademy.com/pl/2148384654

Some great SaaS events coming up: https://www.thesaascfo.com/saas-events/

In episode #201, I address the foundation of CAC and segmentation. It takes a lot of good expense detail to get fancy with our CAC calculations.

- New vs. existing allocation

- CAC segmentation

CAC webinar on May 29th: https://www.thesaasacademy.com/pl/2148321309