It may be hard to imagine that you're going to have to turn clients away. But sometimes, you do.
In this episode, we discuss when and how to say no to clients and prospects in sales conversations.
And this very important subject is being discussed because of a conversation that Clint had with one of our awesome listeners, Brian. (Thanks, Brian!)
We also get to hear about a difficult situation in Clint's career.
Long story short, somebody who is not a salesperson brought in a potential client without Clint's knowledge or oversight, and Clint has to figure out how to navigate this unexpected occurrence and turn it into a win for the company.
Or not.
He is particularly good at figuring out if a client is right for them and vice versa. So even after the time that has already been spent on them, he may have to go for the no if the fit isn't right on both sides.
Although the theme in this episode isn't as clear cut as usual, there are a lot of great nuggets to take away.
We discuss how difficult it can be to ask the questions that can lead us to having to say no to clients. And it's uncomfortable.
But it's more important to say no in the right situations than it is to say yes to a bad fit.
Because we are all in different corners of the DISC spectrum, we have different ways of tackling this. Luckily, with the work we've done on learning about our personality profiles and our experience, we're now in a place where we can usually handle this smoothly and painlessly.
And even after saying no, we've gotten to a place where we may still be able to provide value to these clients, even if we can't work with them.
Leave a comment or ask a question. Ask a bunch of questions.
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