In this episode, Brie and Chandra discuss the challenges salon and spa owners face, particularly the chaos that can arise from a lack of structure and clear boundaries. They emphasize the importance of leadership, accountability, and creating a supportive culture within the salon. The conversation covers practical strategies for setting boundaries with clients, establishing a playbook for operations, and the necessity of having hard conversations to maintain a healthy work environment. Ultimately, the episode encourages owners to embrace their role as leaders and implement systems that foster a professional and profitable business.

Takeaways

• Salon chaos builds over time, often unnoticed.
• Emotional management can lead to burnout in salon owners.
• Setting clear boundaries is essential for a healthy salon culture.
• Written policies help define expectations and accountability.
• High performers should not be excused from bad behavior.
• Client communication should be professional and structured.
• Avoiding conflict only delays inevitable issues.
• Regular feedback and one-on-ones are crucial for team alignment.
• A playbook is necessary for consistent operations.
• Leadership requires making tough decisions for the business.

Episode Description:
For years, I believed that scaling up was the only path to success—more stylists, more revenue, more growth. But what if I told you that bigger doesn’t always mean better? In this episode, I’m getting personal and sharing why I made the bold decision to downsize my salon, how it completely transformed my business, and why large salons often struggle to hit even 20% profitability.

I’ll walk you through:
 ✅ The real financial challenges of running a large team
✅ How industry data made me rethink my entire business model
✅ What happened when I went from 15+ stylists to just 7—and why I’ve never looked back
✅ The freedom, profit, and peace that came with downsizing
✅ How to define success on your terms (not what the industry says you should do)

If you’ve been feeling trapped by your business or constantly chasing more just to stay afloat, this episode is for you. Let’s rethink growth, profitability, and what really makes a salon successful.

💬 Let’s Connect:
👉 Follow @thebeautybizagency on all platforms
👉 Visit www.thebeautybizagency.com for resources, coaching, and tools to grow your business.

Too many salon owners are making major business decisions based on random social media comments and unqualified peer advice—and it’s costing them big time. In this episode, Brie and Chandra break down the dangers of crowdsourced business strategies, why bad advice spreads like wildfire, and how relying on opinions over data can tank your profitability. They’ll also dive into the power of real mentorship, the importance of understanding your own salon metrics, and why investing in proper business education is the key to long-term success.

Stop gambling with your business—tune in now!

For more expert strategies, coaching, and resources, visit www.thebeautybizagency.com.

Have You Ever Felt Like a Hostage in Your Own Business?

Have you ever felt trapped in your own salon—like you're walking on eggshells around your team, afraid to enforce policies or hold people accountable? If so, you might be dealing with entitlement culture, and it’s silently killing your studio’s success.

In this episode of Salon Swagger, Brie and Chandra break down the critical difference between empowerment and entitlement in salon leadership. They dig into why entitlement takes root, how it erodes team morale and business growth, and—most importantly—what you can do to stop it.

You’ll learn:
🚨 The red flags of entitlement in your salon culture
🔥 How to shift from frustration to empowerment without losing your team
📌 The leadership strategies that prevent entitlement from taking hold
💡 Why modeling accountability is the key to long-term success

If you’re ready to take back control, lead with confidence, and create a thriving salon culture where respect, growth, and performance are the norm—this episode is a must-listen.

🔗 For more tips, strategies, and coaching options, visit www.thebeautybizagency.com.

Running a salon or spa takes more than talent—it takes strategy. In this episode of Salon Swagger, Brie and Chandra dive into why so many salon businesses struggle and what sets the successful ones apart. They break down the hard truths about cash flow, pricing, and why systems—not just skill—are the foundation of a profitable, sustainable business.

You’ll learn what it really takes to transition from being a service provider to stepping into your CEO role with confidence. From leadership and team management to financial discipline, Brie and Chandra introduce the five essential pillars of salon success. Whether you're feeling stuck or ready to level up, this episode is packed with actionable steps to help you take control and build a business that works for you.

For more strategies, tips, resources, and coaching options, visit www.thebeautybizagency.com.

Pricing isn’t just a numbers game—it’s the foundation of a profitable, sustainable salon or spa business. In this episode, we’re diving into the strategies that every salon owner needs to know to stop undercharging, boost revenue, and start running their business with confidence.

We’ll uncover the most common pricing mistakes, like the copycat approach and guessing your way to burnout, and replace them with actionable strategies that actually work. From building tailored pricing to mastering retail strategies, we’ll guide you through the key steps to take control of your financials.

Plus, we’re talking about the power of regular pricing audits and why aligning your pricing with business systems is the key to scaling your success. Whether you’re just starting to rethink your pricing or you’re ready to level up, this episode is packed with insights to help you move the needle in your business.

Ready to revolutionize your pricing? Visit www.thebeautybizagency.com for game-changing resources and coaching options designed to take your salon or spa to the next level.

Salon Swagger: The Salon Owner 60 Hard Challenge – Breaking the Burnout Cycle

Burnout. Overwhelm. Feeling stuck in the daily grind. Sound familiar? In this episode of Salon Swagger, Brie and Chandra tackle the relentless cycle of burnout and lack of productivity that so many salon owners face. They introduce the Salon Owner 60 Hard Challenge, a game-changing approach designed to help salon owners implement small, powerful daily tasks that create massive results over time.

From daily accountability and strategic planning to delegation and revenue-boosting retail strategies, this episode is packed with insights to help you regain control, build sustainable success, and finally create the freedom you’ve been chasing.

💡 Key Takeaways:
✅ Being busy doesn’t mean being effective—focus on impact, not just activity.
✅ The Salon Owner 60 Hard Challenge provides a roadmap for consistency and results.
✅ Daily reflection and accountability are non-negotiable for long-term success.
✅ Delegation isn’t just helpful—it’s essential for growth and freedom.
✅ Smart retail strategies can significantly boost salon income.
✅ Systems create time, reduce chaos, and increase profitability.
✅ Leadership development and continuous learning are key to leveling up.
✅ Small, intentional daily tasks lead to measurable, lasting transformation.

It’s time to ditch the burnout cycle and step into your power as a salon owner. Tune in now and start implementing the changes that will revolutionize your business and life.

🎧 Listen now and take action:
Visit us here for amazing resources:   https://thebeautybizagency.com/

In this powerful episode of Salon Swagger, host Brie interviews Tanya, a commission salon owner who completely transformed her business and life with the coaching tools from The Beauty Biz Agency. Tanya shares her inspiring journey—how she went from feeling overwhelmed and stuck to becoming a confident, profitable leader with a salon that runs like a well-oiled machine. Together, they dive into the game-changing impact of investing in yourself, building a positive team culture, and having the right strategies to create real, lasting growth.

Feeling ready for your own transformation? Visit www.thebeautybizagency.com for resources, coaching options, and tools to grow your business.

If you enjoyed this episode, please like, share, and subscribe! Let’s inspire more salon owners to make bank, run the show, and ditch the chair!

Ready to break free from chaos and transform your salon or spa into a powerhouse of profit and freedom? In this episode of Salon Swagger: Make Bank. Run the Show. Ditch the Chair., Brie gets real about redefining investments—not just in money, but in time, energy, and your future. Hear her personal journey from survival mode to running a salon that thrives on autopilot, and discover the key strategies that can revolutionize your business. From breaking habits that keep you stuck to choosing the right coach to guide you, this episode is packed with actionable insights and real talk about what it takes to truly level up.

If you’re ready to invest in yourself, visit www.thebeautybizagency.com for the tools, coaching, and resources you need to take control of your business and your life. Don’t miss this game-changing episode!

Are you making the most of your sales rep and distributor? 🤔 If you think they’re just there to stock your shelves, think again! In this episode of Salon Swagger: Make Bank. Run the Show. Ditch the Chair., we’re joined by Krystelle, a seasoned sales consultant with 15 years of experience in the professional beauty industry.

Krystelle shares insider tips on how sales reps can help you:
✨ Plan promotions that boost revenue
✨ Manage inventory like a pro
✨ Access exclusive tools and resources to grow your business

Discover the secrets to building a strong partnership with your sales rep and how this often-overlooked resource can take your salon to the next level. Don’t leave money on the table—learn how to maximize this valuable relationship!

🎧 Tune in to learn:
1️⃣ What a day in the life of a sales rep looks like
2️⃣ Common mistakes salon owners make with inventory and budgeting
3️⃣ How distributors like Salon Services Pro provide more than just products

💡 Ready to transform your salon business? Learn more about The Beauty Biz Agency coaching programs at www.thebeautybizagency.com

👉 Don’t forget to like, subscribe, and share this episode! Follow us on social: @thebeautybizagency

Krystelle’s info: SalonservicesPRO.com
IG Handles:
SSPRO_Krystelle
SalonservicesPRO