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Todays show:

Etsy’s Josh Silverman joins Jason to discuss the marketplace business model (2:54), UX challenges (4:58), company operations during the pandemic (36:57), AI’s impact on team size (50:56), and more!

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Timestamps:

(0:00) Etsy’s Josh Silverman joins Jason

(2:54) The marketplace business model and Etsy's growth

(4:58) Maintaining Etsy's unique marketplace and UX challenges

(10:34) Defining handmade and GenAI art on Etsy

(11:53) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

(13:18) Preventing inauthentic sellers and the seller approval process

(20:14) Etsy's star seller program and the importance of artisanal items

(26:26) Intercom - TWIST listeners can get 90% off Intercom’s platform at https://www.intercom.com/twist

(27:55) Durable products, warranties, and customer loyalty

(35:47) Micro1 - Visit https://www.micro1.ai/twist to open a talent search and get a 2 week free trial per hire.

(36:57) Company operations during the pandemic and efficiency era

(44:11) Global talent, remote work, and productivity at Etsy

(50:56) AI's impact on team size, productivity, and customer support

(55:10) SEO strategies, organic traffic, and handling IP issues

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LinkedIn: https://www.linkedin.com/in/jasoncalacanis

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Thank you to our partners:

(11:53) Coda - Empower your startup with Coda’s Team plan for free—get 6 months at https://www.Coda.io/twist

(26:26) Intercom - TWIST listeners can get 90% off Intercom’s platform at https://www.intercom.com/twist

(35:47) Micro1 - Visit https://www.micro1.ai/twist to open a talent search and get a 2 week free trial per hire.

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Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

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