Why do good technicians and advisors leave—and what makes them stay?

In SDR #328, Chris Collins and Christian sit down with  @clintpulver  author of I Love It Here and the “Undercover Millennial,” who has interviewed over 11,000 employees undercover to find the truth about retention. Here’s what they discovered: it’s not just about money.

In this episode, you’ll learn:

- Why employees quit managers, not jobs

- The status interview every Service Manager should run before an exit interview

- How culture, mentorship, and recognition outperform pay raises

- The leadership shift that turns churn into long-term loyalty

If you’re serious about keeping your best techs and advisors, this episode gives you the playbook. 

#ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention