Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business.

In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success.

This episode provides the actionable strategy to fix your shop's toughest problems, including:

✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back.

✅ How hiring new blood immediately signals the end of the "old regime."

✅ Transforming chaos into "Law & Order" to boost tech productivity

✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone.

✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability.

✅ Broadening your technicians' perspective by teaching them how a financial statement works.

If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career.

#ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture

🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u

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🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/

🛑 Got a question? Call us at 1-833-3-ASK-SDR

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