It’s just the two of us in today's episode and we’re discussing something that’s been on our minds lately – What makes the perfect client?

We’ve dealt with so many clients in our careers and have learned to spot the signs of a good working relationship, as well as red flags that spell trouble. This episode will equip you with the tools to identify clients you’ll work well with and to build the proper foundation for a strong relationship.

Establishing Trust and Communication:

We both agree that the most important components of a successful client-builder relationship are trust and communication. You have to start from your very first meeting in the pre-construction phase. You need to have open conversations about the budget, expectations, and the scope of the project. Most clients don’t have much knowledge of construction and can get overwhelmed. If you keep them informed and guide them through the decision-making process, you can establish credibility. 

But it's not all about the builders calling the shots. Building is a collaborative activity so builders and clients must have mutual respect for each other. You need to take the time to understand your client's vision and needs so they get the results they’re looking for. Most importantly keep communication open and listen to their ideas! After all, it’s their home.

Navigating Budget and Expectations:

In an ideal world, everyone could afford their dream home, but if a client isn’t realistic about their finances they’re setting themselves up for disappointment. If we address budget constraints early on and set realistic expectations, we can focus on what's important to the client and avoid potential conflicts down the line. But remember, it isn’t all on the client.  As builders, we need to educate them about cost considerations and project feasibility. 

Long-Term Relationship Building

Our ultimate goal here is not just finishing a project and moving on. We want to build long-lasting relationships with these clients. Building a home is such a long and involved process, that it’s hard not to build a lasting bond. We love celebrating with clients when the build is finished, and we follow up with them to hear how they’re living in that space. By fostering these lasting connections, builders not only create satisfied clients but also establish a positive reputation in the industry.

So, what's the big takeaway from all this?

Well, it's simple really.  Building strong client relationships is the name of the game in construction. By prioritising trust transparency and collaboration, you can create a positive working environment that leads to successful projects and satisfied clients. It can be a tricky task, but this episode is full of advice on how to avoid common mistakes. So get ready to take some notes, and enjoy!

LINKS:

Sanctum Homes:   www.yoursanctum.com.au/

Carland Constructions:  www.carlandconstructions.com/