This episode of The Medicare Sales Playbook dives into the heart of what separates a good agent from a great one — empathy, presence, and true connection. Host Dallas Keithley sits down with Medicare specialist Leonora Mansour of Trustworthy Financial to talk about how her background, life experiences, and intentional listening skills have allowed her to build lasting client relationships and create standout success in the industry.

Whether you're brand new or a seasoned agent, you'll learn:

• How to instantly differentiate yourself in a noisy telesales market

• What “being present” actually looks like in a sales conversation

• How empathy opens doors (and hearts) in Medicare sales

• How to build trust and retention through vulnerability and storytelling

• Practical ways to handle A-type personalities and build rapport

🔥 If you want to level up your communication, your connection, and your client retention — this one’s a must-watch.

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