Dealership dispatchers have been around since the beginning, but many dealerships have gotten rid of the position altogether over the last few decades, while some still cling on. Do dispatchers still have a vital role in the service department, or are they a hindrance to productivity?

Join us, as Chris and Christian play a game of Would You Rather, explain why dispatchers are as helpful as a widget blocking the front door to your house, Chris shares three alternatives to a dispatch that actually work, and answer caller questions about the uncontrollable in a service drive and what job offer a new service advisor should choose.

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