Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

With people trying their best to continue as normal amidst this pandemic, most of us do not realize how much of the world has changed. Tersh Blissett and Josh Crouch look back on the changes forced on us by the pandemic as they talk about the current state of the HVAC industry. Things have become uncertain and might continue to be, especially for business owners in the HVAC world. Tersh and Josh share their ways of how you, as a business owner, can still emerge victorious even in times of struggle. Tune in and learn more as Tersh and Josh make sure you get the valuable information you need so you can tread through life and business equipped with enough knowledge.

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Effective leadership is necessary for any organization in any industry. In this episode, Dan Dowdy, founder of Built for the Trades, chats with Tersh Blissett and Josh Crouch to share his four stages of leadership to help build a culture of growth in your business. Leadership is not about having followers; it's about leading leaders. Tune in as they discuss the difference between leadership and management and how to infuse both to become an effective executive leader for your team.

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Creating loyal customers calls for impeccable support, outstanding products, and excellent marketing tactics. But if you want to bring your connection to another level, sending automated WOW packages is key. Tersh Blissett talks with Derek LoVerde to discover how they provide such tokens in To Your Success. He explains how you can go beyond customer satisfaction and establish deeper client relationships by giving more attention to low-cost yet memorable gifts. Derek underlines why entrepreneurs should take a holistic approach in their businesses, appealing to everyone's emotions rather than treating them as mere target audiences.

Safety is of utmost importance in any construction project. To provide seamless remote support to workers on-site, XOi utilizes the latest technology to revolutionize their data gathering process from the field. Tersh Blissett by the CEO of XOi, Aaron Salow, discusses how they empower techs to collect information critical to the job site, all while ensuring quick response time and safety compliance. He emphasizes why this process must be episodic, given a more mentorship approach, and not just an opportunity to flaunt cutting-edge technology at your disposal.

One small miscommunication can change an entire concept. In business and companies, being able to connect with your team is a vital aspect of the business's success. Meredith Bell joins our hosts Tersh Blissett & Josh Crouch to share some tips on how to better communicate and connect with your employees, partners, and colleagues in the business. Meredith tackles the exponential effects of miscommunication on one's personal and professional life. Learn more as Meredith unravels the communication mistakes most of us are making that prevent us from growing healthy relationships.

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The decision to sell your business is very complex but is possible. It will involve a lot of planning to do. You just need to know who to talk to that you can trust. Tune into this episode as Patrick Lange discusses an effective marketing approach on how to sell businesses and the things you need to consider before doing so. He has been selling these different companies. Many are bankers, private equity groups, insurance agents from various trades. And so they don't know where to start. Patrick provides them with the right direction. Do you need the same guidance? Stay around and listen!

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For an entrepreneur, a small business loan is often a lifesaver. Whether it's to cover operating expenses, finance an expansion, or raise capital, business loans are one option taken by small business owners. In this episode, Tersh Blissett & Josh Crouch discuss the ins and outs of small business loans and financing with Brandon Bolen, Loan Officer at Live Oak Bank. Brandon talks about the nuts and bolts of financing loans for entrepreneurs, especially in the service industry, and we hear how important SBA loans are. Learn more about financing your business through SBA loans by tuning in.

625. Billy Stevens is bringing fire, talking about enhancing efficiency for technicians through automation. www.sera.com

www.serviceemperor.com

www.relentless-digital.com

Service Business Mastery Podcast www.servicebusinessmastery.com

The success or failure of a business often hinges on one thing: Customer Satisfaction. With a combination of leadership and focus, your organization can reach the heights of customer experience. In this episode, Tersh Blissett & Josh Crouch discuss the mechanics of customer satisfaction with John Hightower, co-founder and CEO of Arch + Tower. John and company get into the nuts and bolts of what it means to be part of the team and what role leadership plays in achieving success. Tune in for more lessons in the service industry here.

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There's a lot of talk about solar electricity, but not many homeowners have made the switch. Here to debunk some misconceptions about going solar is Peter Roth, owner of Solar Wise. They help homes across the US gain access to solar panels. In this episode, Peter chats with Tersh Blissett and Josh Crouch about what people might have gotten wrong about solar panels. He breaks down the benefit of going solar not only for the world but, most importantly, for your wallet. Tune in to learn all about it!

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