Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Stacey Brown Randall is a member of the business failure club, a contrarian on how to generate referrals and a supporter of the entrepreneurial dream. Through her programs, she provides a roadmap to take control of your business. Stacey is a three-time entrepreneur, author of Generating Business Referrals…Without Asking, and host of the Roadmap To Grow Your Business podcast. Stacey has taught her "no asking" referral generation strategy to hundreds and hundreds of clients and audiences. Her clients include well-known corporations and franchises such as Bank of America, Liberty Mutual, Mass Mutual, International Minute Press, LearningRX and Real Living Real Estate but her focus is on small business owners and solopreneurs like Carroll Financial, O'Connor Insurance Associates, HM Properties, Milazzo Webb Law Firm, Farris Cooke CPA, Carolina Business Coach, Slater Interiors, Rae Images, and hundreds more. Stacey received her Master's in Organizational Communication and is married with three kids, a 10-year-old son, an 8-year-old daughter and she and her husband are raising their 11-year-old nephew.

www.staceybrownrandall.com

https://thermogrid.org/tersh-demo/

https://serviceemperor.com

Joshua Dick explains who our target audience is in today's episode of the Service Business Mastery Podcast. They also share about Joshua's book "Grow Like A Lobster, Plan, And Prepare For Extraordinary Business Results," while also sharing their own life experiences and how they have helped shape their businesses. Learn more about Josh by clicking here!

Adam talks with Tersh about his new innovative way of getting leads books quickly so that you don't miss one from your lead source provider!

Check out the CRM Tersh uses here...

This is the virtual reality training that Tersh uses to train his techs!

Service Business Mastery Podcast

Tersh talks about service after the sale with Derek LoVerde of To Your Success. They talk about how the attention given to clients before and after selling them our services can create clients who will use you for their entire lives!

Check out To Your Success here!

Check out the CRM Tersh uses here...

This is the virtual reality training that Tersh uses to train his techs!

Service Business Mastery Podcast

Tersh talks with three of his four children about how life has been since they have been sent home from school. They talk about homeschooling and running a business remotely while still staying sane.

Service Business Mastery Podcast

Stephen Christopher, the founder of WIT Digital, came on the show today to interview Tersh about how he is able to run Service Emperor, an HVAC, plumbing, and electrical service business, from anywhere in the world!

Tersh explains how he is about to keep culture up, continue training techs, and maintaining inventory! All of this while still being able to watch over the traditional office staff all day too!

Here is a shortlist of items discussed in today's show:

1. Managing CSR's & Dispatchers
2. Maintaining a strong culture while staying virtual
3. Training both service techs and office staff without physically being together
4. Inventory control
5. Call board & how to remote dispatch techs
6. Pros & Cons of being remote & virtual
7. What they do with their trash!

Follow Tersh more on social media @tershblissett and Service Emperor @serviceemperor & website, YouTube, Facebook, Instagram

Use the CRM Tersh uses ThermoGrid

Connect with Steven - website, YouTube, Facebook, Twitter, Instagram, LinkedIn

Service Business Mastery Podcast

Today's episode we talk with Ken Midgett about the growth of the trades and what he is doing to get lady's to join the trades. We also talk about ways we can continue to market to clients, and how to think outside of the box.

Learn more about the CRM Tersh is using by clicking here!

Service Business Mastery Podcast

Today's episode we talk with Ken Midgett about the growth of the trades and what he is doing to get lady's to join the trades. We also talk about ways we can continue to market to clients, and how to think outside of the box.

Learn more about the CRM Tersh is using by clicking here!

Service Business Mastery Podcast

Today's episode, we have Christina Zerfas talking with us about operating service businesses remotely. We often fear the communication aspect of operating remote, but Ohana software is the potential solution to that fear for you!

Check out more at https://www.tryohana.com/

connect with Christina at [email protected] to learn more about how it is free through June of 2020!

Learn more about the CRM Tersh is using for day to day operations here 👉 https://thermogrid.org/tersh-demo/

Service Business Mastery Podcast

Do you ever wonder if indoor air quality products will actually kill viruses like the coronavirus, or are they simply just snake oil?

Have you ever desired to know the chemical composition of indoor air quality products? Check out Chris and Colby's point of view on current indoor air quality products!

If you're curious about the CRM Tersh uses for his personal business, check it out here!

Connect with Tersh on Social Media @tershblissett