On this week’s episode, Coach Christian Lafferty reports back from his last visit in store, in Michigan, where he learned something shocking about his predecessor. He and Chris are joined by Customer Experience Manager at Subaru, Jaimie Morris. Jaimie came to the show by way of LinkedIn, through a post that particularly caught our eye with the subject of the post and piqued our curiosity even more with the responses.

Listen in as Chris and Coach Christian Lafferty pick-apart a few of Jaimie’s posts about ways to positively impact retention in the Service Drive, identify ways managers can get a lot more out of their team, and how the new generation coming in to work at the dealership have very different ways of being motivated. One key? It’s not the 70-hour work weeks many in management wear as a badge of honor. That, and much much more on Service Drive Revoluuuuuuutiooooon!