Do you recognize this feeling... As a service design professional you're the last one who's invited to the party (often when it's almost over).

=== Selling Service Design with Confidence ===

This isn't just bad for your morale but it also limits the value you can create. The holistic nature of service design requires you to be part of the "upstream" conversations. But that's easier said than done.

Because how do you make sure that you get invited to the right conversations, with the right people at the right time? Unfortunately the service design textbooks don't teach you any of this stuff. You have to look in different places to find answers.

Where? For instance in this episode of the Show. In this episode you'll hear 6 service design professionals share their best tips with you that have helped them to get a seat at the table.

And also learn about the pitfalls you really should try to avoid. Unless you don't mind being the last one invited to the party of course. This is one of those conversations that you wish you had heard earlier :)

Knowing how to get a seat at the table is skill that **every** service design professional should master. That's why in this episode you'll hear tips from someone who runs an agency, someone who's in-house, someone who's at a product focussed startup and others!

[ 1. Episode Guide ]

00:00 Welcome

[ 2. Selling Service Design with Confidence ]

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What's one of the key ingredients of service design?

It's the fact that we take a holistic view. A view which spans different channels and many touchpoints. Designing with this holistic perspective in mind is often challenging enough considering that most companies aren't organized in a way that supports it.

But what if I told you that you can (and probably should) go even further. What if you take a perspective on the solutions you put into the world that doesn't just span a single service but spans... generations. Generations?! Yes, I'm talking about generations of customers, employees, citizens, children, etc.

You can imagine that the first time Bisi Williams shared this idea with me I had many questions. How do you make such an audacious goal tangible? How do you get your clients to buy into this vision? Does it require a different design process?

Bisi is the co-founder of the Massive Change Network and they have made it their mission to work on solutions for the biggest challenges we face today. The conversation with Bisi was super inspiring with many encouraging examples of what's possible. Especially considering what's going on in our world right now.

I'm confident that through this episode you'll discover how thinking about the next 7 generations helps you to design better solutions today. This is one of those topics that you don't get exposed to often in your day to day. For me conversations like this are the most valuable ones as they expand my horizon of what's possible.

--- [ GUIDE ] -—

0:00 Welcome to episode 146

--- [ LINKS ] ---

--- [ SELLING SERVICE DESIGN WITH CONFIDENCE ] ---

Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.

https://servicedesignshow.com/selling

There's a really interesting new podcast on the block. It's called Designing the Robot Revolution.

And the first episode is titled: Why Every Service Designers' Dream Should Be To Work In Manufacturing. Yeah, I know what you're thinking :)

So obviously I had to get these fellow podcasters on the Service Design Show to hear more about their story. In this episode you'll hear Jacob Magnell and David Griffith-Jones share what inspired them to start a podcast about this somewhat surprising angle on service design.

I would say that if you want to stretch your perspective on service design then make sure you tune into this conversation. And who knows maybe it will inspire you to start working in manufacturing after all ;)

It's great how Jacob & David are exploring uncharted territory within our field. Stories like these really help us to build more and stronger bridges.

Enjoy the conversation and keep making a positive impact.

--- [ GUIDE ] -—

00:00 Welcome to episode 145

--- [ LINKS ] ---

--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---

Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.

https://servicedesignshow.com/free-course

Okay, here's a sensitive question...

How comfortable are you with strategically influencing stakeholders?

If this question feels a bit creepy stay with me a bit longer. This is really important.

Because what if I told you that knowing how and who to influence is a key success factor for every service design professional?

So it's no surprise that this is a topic that keeps coming up in our Circle community sessions.

In our recent session we did a deep dive into this topic.

We explored which tools and methods people actually use to cultivate influence inside their organizations.

As you'll hear in this podcast episode we really get down to the most practical level, the nitty gritty stuff. 

Yes, the things that actually help you do a better job the next day. So click the link below to discover what it's all about.

Discussing influence can quickly feel very heavy and serious. But what I enjoyed about the conversation with Ben was that we were able to have some fun and take the heavy load off it without dumbing it down.

Hope you'll enjoy it as much as I did!

--- [ EPISODE GUIDE ] ---

00:00 Welcome to the Show

--- [ CIRCLE ] ---

Join our community of in-house service design professionals at the Circle.