Service Design Show

Strategies for Positioning Design as an Equal Business Partner / Scott Zimmer / Ep. #187


Listen Later

Let's face it... In many organizations, human-centered design, unfortunately isn't yet woven into the cultural fabric.

This means that design often still needs to earn its stripes before it gets fully accepted inside an environment that's dominated by a different mindset.

And the stakes are high. Either design's influence grows, and investments shift toward it, or it risks fading into insignificance.

Right now, there's a strong debate going on in our field: How can we earn this respect without losing our design essence, the very source of our effectiveness?

Scott Zimmer, our guest this week, brings a wealth of insights on what it takes to persuade organizations to make substantial (financial) investments in design. Through his experiences in executive leadership roles, he successfully championed design, building environments where it was regarded as an equal partner rather than a replaceable resource.

In this conversation, we delve into the strategies for building bridges between business and design, ensuring mutual understanding and appreciation.

As you'll hear, Scott offers practical, actionable steps to drive change within your organization, from the influence of job titles to crafting stories that resonate with your business partners.

So, if you're interested in learning what really moves the needle in favor of design from someone who's been at the very top, make sure you don't miss this one!

One key takeaway from my discussion with Scott is that we should hold firmly to our principles and not doubt the value we bring to the table.

We can be both brave and humble.

~ Marc

--- [ 1. GUIDE ] ---

00:00 Welcome to Episode 187

05:45 Who is Scott

09:00 Lightning Round

10:30 Designers seeking respect

16:30 Respect revered

18:30 How to earn the respect

26:00 Valuing what designers put into the table

30:15 What it means to be an equal partner

36:30 Making  a positive impression

39:45 The status quo

44:30 Bragging rights in your favor

47:00 Lessons learned

56:00 It's a bet

59:15 What's next for Scott

1:04:30 Final takeaway


--- [ 2. LINKS ] ---

  • https://www.linkedin.com/in/sczimmer/
    • Org Design for Design Orgs by Peter Merholz (book) - https://orgdesignfordesignorgs.com/
      • Join the waitlist - https://www.tmpt.me

      • --- [ 3. CIRCLE ] ---

        Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle

        ...more
        View all episodesView all episodes
        Download on the App Store

        Service Design ShowBy Service Design Show

        • 4.6
        • 4.6
        • 4.6
        • 4.6
        • 4.6

        4.6

        11 ratings


        More shows like Service Design Show

        View all
        HBR IdeaCast by Harvard Business Review

        HBR IdeaCast

        1,829 Listeners

        UI Breakfast: UI/UX Design and Product Strategy by Jane Portman

        UI Breakfast: UI/UX Design and Product Strategy

        137 Listeners

        10% Happier with Dan Harris by 10% Happier

        10% Happier with Dan Harris

        12,522 Listeners

        Uutisraportti podcast by Helsingin Sanomat

        Uutisraportti podcast

        10 Listeners

        Creative Confidence Podcast by IDEO U

        Creative Confidence Podcast

        124 Listeners

        The Human Centered Design Podcast | Service Design & UX by The Human Centered Design Network

        The Human Centered Design Podcast | Service Design & UX

        15 Listeners

        Design Better by The Curiosity Department, sponsored by Wix Studio

        Design Better

        322 Listeners

        The Diary Of A CEO with Steven Bartlett by DOAC

        The Diary Of A CEO with Steven Bartlett

        6,995 Listeners

        Feel Better, Live More with Dr Rangan Chatterjee by Dr Rangan Chatterjee: GP & Author

        Feel Better, Live More with Dr Rangan Chatterjee

        4,038 Listeners

        The Happiness Lab with Dr. Laurie Santos by Pushkin Industries

        The Happiness Lab with Dr. Laurie Santos

        14,389 Listeners

        Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

        Think Fast Talk Smart: Communication Techniques

        798 Listeners

        Hard Fork by The New York Times

        Hard Fork

        5,426 Listeners

        Huberman Lab by Scicomm Media

        Huberman Lab

        28,268 Listeners

        Product Thinking by Melissa Perri

        Product Thinking

        144 Listeners

        HBR On Leadership by Harvard Business Review

        HBR On Leadership

        154 Listeners