This episode of Capital H explores the transformation of corporate learning with guest Jayney Howson, SVP Global Learning & Development at ServiceNow. She shares her career journey, the integration of learning functions, ServiceNow University, and the impact of AI-driven solutions. The discussion covers business alignment, agility in learning design, and leveraging technology for personalized, in-the-flow learning. Jayney highlights the importance of innovation and human-centered learning in a rapidly evolving workplace.